Surveillance and Communication Specialist

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Greet visitors and staff entering facility, provide directions and assistance to those in need, provide telephone and communication services, monitor surveillance systems and notify on duty Security Officer via radio of irregularities, receive calls from third party alarm monitoring company and dispatch Security Officer to investigate, other miscellaneous security duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. Previous Switchboard, customer service experience, and/or security experience preferred.

2. Use a computer keyboard, monitor and mouse. Answer telephones and transcribe messages. Communicate verbally, written and electronically with healthcare personnel, families and patients.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an exhaustive list of all responsibilities and duties.  Other duties may be assigned.

1. Performs Security surveillance of hospital buildings and grounds to prevent fire, theft, vandalism, and unauthorized entry.

2. Receives internal calls from hospital departments and dispatch appropriate staff.

3. Utilize hospital intercom system to provide appropriate overhead announcements in a clear tone.

4. Receive all incoming calls and connect them as requested in a prompt and courteous manner.

5. Call or page physicians, Operating Room staff, and others as requested.

6. Handles emergency and crisis situations effectively and efficiently.

7. Exercises proper stewardship through the appropriate use of supplies, equipment, and time.

8. Follows hospital, state and federal guidelines for ensuring safe environment for workers, patients and public.  Ensures compliance by staff to hospital, governmental and insurance regulations.  Maintains and monitors staff compliance with hospital and departmental policies and procedure for safety and security. Complies with JC, OSHA, and HIPAA. Maintains confidentiality regarding security issues/concerns within the hospital.

9. Provides suggestions and feedback concerning processes to assess and improve the services provided and compliance with regulatory requirements.

10. Communicates and interacts with clients, families, visitors, physicians, departmental and hospital staff and the public in general in a manner that demonstrates professionalism.

11. Remains current and responsive to changes in healthcare delivery, standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.

12. Participates in the processes to assess and improve the services provided and compliance with regulatory requirements.  Reports results assessment and improvement processes to the appropriate administrative levels.

13. Willingly accepts assignments within scope of practice, skill set and level of competence.

14. Responds to all requests from the Emergency Control Center for security assistance. Provides relief to the Emergency Control Center Technicians and the Switchboard as requested.

15. Maintains all activity on ECC Daily Report Log on the ECC computer i.e. locks, unlocks, rounds, breaks, etc.

16. Monitors fire alarm, security, code alarms, panic buttons, and other system monitoring equipment and dispatches security to real or potential emergency situations.

17. Receives 1-911 calls and internal calls from hospital departments and dispatches appropriate staff.

18. Provides disaster response coordination and dispatch when staffing the Emergency Control Center.

19. Performs monthly checks of the Safety/Security Systems.    Performs monthly checks of the Safety/Security Systems.

20. Assigns all visitors name badges/stickers after confirming visitation privileges with floor patient is assigned to.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must meet Department of Labor’s MEDIUM duty standard (MEDIUM WORK- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly).

2. Able to bend, stoop, reach and be capable of normal rotation, standing and walking for an 8-10 hour shift.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings.

SKILLS AND ABILITIES:

1. This position requires employees to be available for any shift, including weekends.  Employee must be able to become PPCT Defense Tactics trained/certified within one year after hired.

2. Excellent interpersonal skills needed when interacting with patients, visitors, and employees.

3. Employee must have working knowledge of Microsoft Word, Excel, and Outlook.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Varied (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

BMC Berkeley Medical Center

Cost Center:

608 UH Security

Address:

2500 Hospital Drive

Martinsburg

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.