Supv, IT Clinical Systems

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: IT Clinical Systems - 217

Primary Purpose:

The IT Clinical Systems Supervisor is the System Owner for assigned clinical information systems (e.g., LIS/LIMS/IMS), accountable for system reliability, regulatory readiness, stakeholder satisfaction, and delivery of approved changes. The role leads a team responsible for administration, implementation, optimization, design, maintenance, support, and change management of their assigned clinical information system(s). Collaborates with others in Lab and Clinical IT to ensure work aligns with the needs and priorities of the organization. Leads cross functional teams to achieve application and process integration supporting all business units in laboratory information system matters. The Supervisor operates with guidance and oversight from senior leadership and escalates decisions that exceed defined authority, risk tolerance, or cross‑domain impact. This role is intended as a developing people leader, building readiness for independent managerial accountability. 

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Accountable for system service health (availability, stability, performance) and operational readiness of assigned systems 

Accountable for upgrade outcomes and readiness for assigned systems 

Accountable for daily workflow and operational activities of the assigned teams and systems 

Direct team by prioritizing efforts and engaging appropriate resources to deliver timely results 

Serve as an liaison with other IT teams, ARUP leadership, laboratory management, and vendors 

Ensure system changes conform to architectural standards; escalates cross‑domain designs or exceptions 

Triage, troubleshoot, escalate, and resolve highly complex issues 

Ensure the team executes work in compliance with approved validation processes, documentation standards, and timelines 

Partner with the Validation team for planning, evidence readiness, and inspection response 

Provide operational input to budget forecasts and manage execution within approved financial authority 

Develops, implements, and maintains policies, procedures, and quality measures for assigned teams/systems 

Responsible for hiring, training, mentoring, counseling, and engagement of direct reports including terminating employment when needed  

Conduct annual reviews for direct reports and promote employee engagement 

Track, monitor, approve and enforce time and attendance policies 

Other duties as assigned. 

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. 

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  

Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Qualifications Education Required Associates Degree or better. Bachelor's Degree or better. Experience Required Bachelor’s degree in business, healthcare, finance, medical technology, or a related field and three (3) years of laboratory or healthcare experience, including two (2) years of experience with clinical information systems. Or Associate’s degree in business, healthcare, finance, medical technology, or a related field and five (5) years of laboratory or healthcare experience, including four (4) years of experience with clinical information systems. Experience supporting regulated clinical systems (LIS/LIMS/IMS) Two years supervisory or lead experience Ability to function effectively with coaching and direction while progressively expanding independent leadership capability Preferred Experience supporting regulated clinical systems (LIS/LIMS/IMS) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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