Supports Coordinator

Summary:

This position will facilitate individual plan development, locate providers, coordinate and monitor the provision of services and supports per individual plans, with the ultimate goal of a successful integration of the individual into the community. Maintains required documentation to meet local, state and federal mandates. .

Essential Duties and Responsibilities include the following. Other duties may be assigned. Assists the individual in locating and obtaining requisite services/supports, advocate on the individuals behalf as necessary. Strives to use natural supports first and whenever possible, enhancing individual/family strengths.

Contacts individual and family within two (2) workings days of initial case assignment. Schedules team meeting within first 15 days of being assigned a case.

Identifies the individuals needs (vocational, social, emotional, psychological, residential, cultural, legal and environmental) using a person-centered process.

Check HCSIS daily for alerts, incidents, updates and changes to caseloads.

Maintains accurate service notes in HCSIS that are entered within two working days of the provision of service.

Coordinates annual team meetings according to ISP schedule; prepares invitation letters for mailing 30 days prior to scheduled meeting. Ensures that all paperwork in ISP packet, including Prioritization of Urgency of Need for Services (PUNS), is signed at the Annual ISP meeting.

Develops an Individual Support Plan (ISP) annual review each year within 365 days of previous plan for each assigned person to meet individuals needs, ensuring that all relevant parties are appropriately involved in the development and implementation of the plan.

Develops fiscal year renewal plan for each assigned individual each year prior to the end of the fiscal year in accordance with scheduled deadline.

Schedules team meetings as needed, notifying all team members. Revises the

ISP and PUNS, as needed, to reflect changes in the individuals needs and life.

Keeps track of services used by individuals to ensure that service utilization stays within allocated units of service authorized.

Develops budgets for needed services included in the ISP--includes assisting individuals in identifying support providers and respective costs. Assists individual with obtaining resources, including monitoring proper use of resources.

Conducts or coordinates needed assessmentsformal and informal.

Completes monthly and/or quarterly monitoring. Monitors the individuals receipt of and participation in the service/supports as specified in the ISP. Records information in HCSIS within two (2) working days of provision of service.

Completes Service Delivery Preference packets and Service Delivery Priority packets for all individuals not receiving waiver funds. Completes waiver packet when funds become available.

Completes Re-Determination packet for all individuals receiving waiver funds as directed.

Ensures that there is a current annual physical on file for all individuals receiving waiver funds.

Actively participates in the annual assessment and monitoring of Family Driven Support Services (FDSS) for individuals not receiving waiver services if requested.

Promotes health and safety of the Individualsincludes review of Incident Reports, when required, taking action that is directly related to the well being of the person. Documents each occurrence of incident in quarterly/monthly monitoring.

Completes internal incident reports for incidents that occur in non-provider settings involving abuse, neglect and death within 24 hours of notification.

Provides educational material and information to individuals, families, and teams.

Supports individuals and their families at the time and location of their choice. Identifies gaps in service delivery and reports service delivery needs to supervisor.

Maintains a minimum of 75% productivity.

Prepares and maintains up-to date monthly schedule of appointments in MS Outlook by the first working day of the month.

Participates in the IM4Q process by completing pre-surveys, responding to considerations and follow-up within designated time frames

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's or Associates degree with at least 12 credits in the social sciences or HS Diploma with at least 12 credits in social sciences and 2 years Case Management experience or related training or equivalent combination of education and experience required.

Certificates, Licenses, Registrations

Valid driver's license and proof of insurance and vehicle registration required for mileage reimbursement.

Other Qualifications

Must be able to travel regionally 50%-70% of the time depending on assigned caseload