Supported Employment Program Case Manager

Supported Employment Program Case Manager

Organization Overview:

Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of creating meaningful and lasting change in the lives of area neighbors, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s family stability programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating immediate and lasting stability in their lives and households. CSL’s commitment to assist families from crisis to permanent stability is a critical pillar within the organization’s mission and vision.

Position Overview

The Supported Employment Program Case Manager at Community Services League (CSL) is responsible for the oversight of CSL's Litter Crew crew members as it relates to permanent employment, housing and successful graduation from the program.

 Responsibilities

The chosen candidate reports to CSL's Senior Vice President of Housing Services and will provide the following services and management oversight, and any other duties as assigned by the supervisor:

Client Assistance: Helping crew members achieve economic stability through needs identification, program assistance, support, referrals, training, or other interventions, initiatives, or efforts using directive and supportive behavior.

• Assist with the coordination of services for each crew member to include housing services, career services, vocational rehabilitation and financial coaching.
• Transport clients to and from appointments with other departments within CSL.
• Help facilitate needs assessments for litter crew members.
• Coordinate continuity of services with collateral agencies and coordinate services in the community.
• Develop and revise client goals regularly to ensure clients are maintaining their housing, employment and financial outcomes.

Data & Documentation: Verify to those who support us how we use resources to achieve economic stability -accounting for the use of resources per client, projecting future client needs, and managing resources to maximize the impact for our fellow citizens and stakeholders.

• Prepare all necessary and required forms and documents to present for approval and implementation of financial assistance to clients.
• Develop and maintain client files with all documents verifying program requirements have been met.
• Maintain accurate and up-to date client charts, recording progress made, and services provided and entering clients in our HMIS system as well as Show the Way in a timely manner, along with internal data collection systems.

Outreach

• Assist with the coordination of homeless outreach activities.
• Assist in screening outreach clients for eligibility when pulled from the by-name list for housing referral.
• Assist in the selection, evaluation, and supervision of clients who qualify for services utilizing Coordinated Assessment through the Continuum of Care (CoC).
• Coordinate continuity of services with collateral agencies and coordinate services in the community.

Hours/Schedule:  The typical hours for this position are 8am-5pm, Monday-Thursday and 8am-12pm on Friday. From time to time, this schedule will vary depending on the needs of clients, partners, or programs.

Salary/Benefits:

Salary will be commensurate with experience with a salary range of $46,988 - $58.306.  CSL offers an employee health, dental and vision plans with eligibility beginning the first of the month following 30 days of employment.  CSL also offers a retirement savings plan with company contributions.  Employees may begin contributing to this plan from their first day of employment.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.  The employee is frequently required to use hands to handle information and work within various accounting systems by computer.  The employee is occasionally required to move throughout the office to assist, to interact with and communicate with staff. The employee must frequently lift and/or move up to 5 pounds.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Teamwork  - A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.

Preferred Qualifications:

High school diploma/GED equivalency and a minimum of two years’ life experience in similar field.

• Familiarity with Independence and surrounding Eastern Jackson County communities and their resources
• Must have experience and the capacity to work with neighbors in a wide variety of life circumstances, from a variety of backgrounds, and with a resiliency-minded lens.
• Working knowledge and understanding of trauma informed, mental wellness principles and practices.