At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionLocation: Sant Cugat del Vallès
Are you ready to make a global impact with Roche Diagnostics Solution? As a Support & Training Senior Specialist at Global Customer Support, you will play a crucial role in ensuring ongoing technical support for automation systems (px12/71, CCM, BLIM) or analytical system platforms, such as the cobas® 6000, 8000 analyzer series or cobas® pro integrated solution and cobas mobile solution. Your expertise will contribute significantly to training, project support, and the integration of IT solutions, working with diverse teams across Mannheim, Penzberg, and Sant Cugat. With an international team and the opportunity to engage with cutting-edge diagnostic technology, this role promises a dynamic and rewarding career path.
Our team:
As the GCS Medium Integrated Lab Team, we transform technical complexity into operational results by viewing the laboratory as a unified ecosystem. We empower Roche affiliates and customers with integrated solutions ensuring our portfolio, from legacy systems to future innovations, is always reliable and ready to perform.
We are a diverse and multidisciplinary team formed by Integrated knowledge Specialists aligning deep expertise and bridging product boundaries while enabling the full power of a more digital, predictive & proactive customer Roche Service through the intense use of AI tools
Key Challenges
- Providing technical support to diverse target groups including application and customer support specialists.
- You warrant that product support meets the requirements of the distribution organizations worldwide. This involves being the contact for issues regarding analyzer operation and the lab, and if necessary, you provide onsite support to customer labs globally.
- Developing and implementing target-specific blended learning courses, including the creation of e-learning content.
- Solving complex software and application-related problems, ensuring effective operation of analyzer products in customer labs.
- Integrating solutions across different IT infrastructures and managing global implementations.
- Collaborating with both internal and external manufacturers on various projects.
- Frequent travel (up to 30%) to provide onsite support and training, which may require extended stays.
Who You Are as Our Ideal Candidate
You are a motivated professional with:
- University / college education with a focus on science/technology/IT (e.g. medical technology, chemistry, biology, biotechnology, bioinformatics).
- You have a minimum of 3 years experience as a product specialist or lab experience within the diagnostics and workflow environment.
- You have a minimum of 1 year professional experience in supporting workflow instruments, such as p512/612/57, or serum work area analyzers such as the cobas® 6000, 8000 analyzer series or cobas pro integrated solutions. Experience with other instruments and disciplines is a benefit.
- You have extensive experience with lab networks/IT infrastructure e.g. navify® Lab operations (nLO), other middlewares and host systems.
- You have strong skills to support integrated solutions and their different global implementations needs.
- You enjoy developing and implementing training sessions for customers, application specialists and customer support specialists and have no difficulties training in the English language. You already have experience with different training methodologies and teaching skills necessary.
- Experience with digital learning and coached distance learning is a bonus but not a prerequisite.
- You enjoy working for and with clients and you are extremely service-oriented.
- You enjoy working in global matrix structures, your English language is business fluent, and count communication and teamwork skills as well as intercultural skills to your strengths.
- You have already gained experience with local system launches and want to share your experience to support global launches / rollouts. Ideally you have already gained experience in complex environments and digital ecosystems where multiple systems and disciplines are connected in the lab.
- You are open to frequent and extended travel (approximately 30%).
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- University or college education in science, technology, IT, medical technology, chemistry, biology, biotechnology, bioinformatics, or a related field
- At least 3 years of experience as a product specialist or in diagnostics and laboratory workflow environments
- At least 1 year of professional experience supporting workflow instruments or serum work area analyzers
- Extensive experience with laboratory networks and IT infrastructure, including middleware and host systems
- Experience supporting integrated solutions and global implementations
- Experience developing and delivering training for customers, application specialists, and customer support specialists
- Experience with digital learning and coached distance learning
- Business-fluent English language skills
- Strong communication, teamwork, service orientation, and intercultural skills
- Experience with local system launches and supporting global launches or rollouts
- Willingness to travel frequently and for extended periods, approximately 30%
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
