At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Are you ready to make a global impact with Roche Diagnostics Solution? As a Support & Training Senior Specialist, you will play a crucial role in ensuring ongoing technical support for analytical system platforms, such as the cobas® 6000, 8000 analyzer series or cobas® pro integrated solution, cobas mobile solution and automation systems (px 12/71, CCM, BLIM). Your expertise will contribute significantly to training, project support, and the integration of IT solutions, working with diverse teams across Mannheim, Penzberg, and Sant Cugat. With an international team and the opportunity to engage with cutting-edge diagnostic technology, this role promises a dynamic and rewarding career path.
Key Challenges
Providing technical support to diverse target groups including application and customer support specialists.
You warrant that product support meets the requirements of the distribution organizations worldwide. This involves being the contact for issues regarding analyzer operation and the lab, and if necessary, you provide onsite support to customer labs globally.
Developing and implementing target-specific blended learning courses, including the creation of e-learning content.
Solving complex software and application-related problems, ensuring effective operation of analyzer products in customer labs.
Integrating solutions across different IT infrastructures and managing global implementations.
Collaborating with both internal and external manufacturers on various projects.
Frequent travel (up to 30%) to provide onsite support and training, which may require extended stays.
Who You Are as Our Ideal Candidate
You are a motivated professional with:
University / college education with a focus on science/technology/IT (e.g. medical technology, chemistry, biology, biotechnology, bioinformatics).
You have a minimum of 3 years experience as a product specialist or lab experience within the diagnostics and workflow environment.
You have a minimum of 1 year professional experience in supporting serum work area analyzers such as the cobas® 6000, 8000 analyzer series or cobas pro integrated solutions or workflow instruments. Experience with other instruments and disciplines is a benefit
You have extensive experience with lab networks/IT infrastructure e.g. middleware and host systems.
You have strong skills to support integrated solutions and their different global implementations needs.
You enjoy developing and implementing training sessions for customers, application specialists and customer support specialists and have no difficulties training in the English language. You already have experience with different training methodologies and teaching skills necessary.
Experience with digital learning and coached distance learning is a bonus but not a prerequisite.
You enjoy working for and with clients and you are extremely service-oriented.
You enjoy working in global matrix structures, your English language is business fluent, and count communication and teamwork skills as well as intercultural skills to your strengths.
You have already gained experience with local system launches and want to share your experience to support global launches / rollouts. Ideally you have already gained experience in complex environments where multiple systems and disciplines are connected in the lab.
You are open to frequent and extended travel (approximately 30%).
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
