Support Technician

The Support Technician provides front-line technology support that helps keep the magic of LAIKA’s storytelling running smoothly. This role ensures that the artists and teams behind our films have reliable, high-performing tools at their fingertips by supporting the full lifecycle of studio technology from setup installation to upgrades, maintenance, and troubleshooting. The ideal candidate blends technical expertise with a service-oriented mindset, thriving in a collaborative, creative environment where no two days are quite the same. 

• Work with the technology ticketing system to triage and service operational support requests. 
• Deploy new desktop setups and upgrades for studio staff and infrastructure. 
• Ensure setups meet the highest standards of neatness and accuracy. 
• Assist technology operations staff with audits and asset inventory management. 
• Work with Systems Engineering team to develop and optimize system imaging processes, as well as setup and maintenance of Technology infrastructure equipment. 
• Assist technology infrastructure staff with imaging and racking blade servers and blade workstations in an enterprise-level data center. 
• Perform tape operations for regularly scheduled off-site and archival backups. 
• Develop and document procedures and checklists for operational workflows. 
• Receive and process new technology gear for inventory and reconcile shipments with purchase orders and ticket tracking system.  

• 3+ years’ experience in an enterprise (Mac, Linux, Windows) support role. 
• Knowledge of fundamental networking concepts and practices. 
• Knowledge of automation tools and concepts. 
• Well-organized with strong planning, problem solving, and analytical skills. 
• Ability to work both collaboratively and independently. 
• Ability to work in confined spaces (e.g., data centers and closets and under users’ desks). 
• Effectively manage shifting priorities and tight deadlines while fostering positive working relationships. 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 45 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.  

On-site in Hillsboro, OR  

Salary is commensurate with skills and experience.