OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
Gartner predicts that by 2029, 90% of organizations currently delivering workload automation will have transitioned to Service Orchestration and Automation Platforms (SOAPs) — a market expected to reach $4.9 billion by 2028. Redwood is the top-ranked vendor in Gartner's 2025 Critical Capabilities for SOAP, scoring #1 across all five use cases. We're expanding our Solutions Engineering team to meet that demand. In this role, you'll be the technical face of a category leader — helping enterprise prospects understand not just what Redwood does, but why it's the right answer in a market that's fundamentally changing.
The Support Engineer supporting Redwood Products is a fully proficient technical support professional who independently resolves a broad range of customer issues, including complex and non-standard automation scenarios. This role requires strong technical depth in Workload Automation products, sound judgment, and the ability to collaborate effectively across teams. The Support Engineer is expected to handle complex troubleshooting, support peers, and actively contribute to the continuous improvement of support processes and documentation.
KEY RESPONSIBILITIES
- Independently manage and resolve complex customer cases end-to-end.
- Troubleshoot cross-domain issues involving:
- Advanced job scheduling and dependency chains
- Multi-agent and hybrid execution environments
- API-driven automation and integrations
- SAP ERP job orchestration and dependencies
- Analyze logs, execution traces, and system behavior to identify root causes.
- Identify and document product defects with clear reproduction steps and supporting
evidence. - Communicate confidently with customers in technically deep discussions.
- Improve and maintain knowledge base articles and internal troubleshooting
documentation. - Assist with onboarding and knowledge sharing by supporting less experienced
engineers. - Participate in initiatives to improve support quality, efficiency, and tooling.
Collaborate closely with Engineering and other internal teams on escalated issues.
YOUR EXPERIENCE
- Several years of experience in technical or application support roles.
- Strong technical skills across:
- Windows and/or Linux systems
- Databases and SQL
- Networking
- APIs and integrations
- SAP ERP environments
- Strong scripting skills (PowerShell, Bash, Python).
- Ability to diagnose multi-factor and non-obvious technical issues.
- Strong written and verbal communication skills.
- Proven ability to work independently and manage complex cases.
- Proficiency in English (written and spoken).
PREFERRED QUALIFICATIONS
- Experience supporting enterprise-scale workload automation platforms.
- Exposure to SaaS-based scheduling or hybrid execution models.
- Experience with SAP-related products beyond SAP ERP.
- Knowledge of additional ERP platforms.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]
Skills Required
- Several years of experience in technical or application support roles
- Strong technical skills across Windows and/or Linux systems
- Experience with databases and SQL
- Knowledge of networking
- Experience with APIs and integrations
- Experience with SAP ERP environments
- Strong scripting skills in PowerShell, Bash, and Python
- Ability to diagnose multifactor and non-obvious technical issues
- Strong written and verbal communication skills
- Ability to work independently and manage complex cases
- Proficiency in written and spoken English
- Experience supporting enterprise-scale workload automation platforms
- Exposure to SaaS-based scheduling or hybrid execution models
- Experience with SAP-related products beyond SAP ERP
- Knowledge of additional ERP platforms
Redwood Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Redwood Software and has not been reviewed or approved by Redwood Software.
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Fair & Transparent Compensation — Pay is characterized as competitive or above average, with broad satisfaction around compensation and benefits. Earnings potential is portrayed as particularly strong in customer-facing revenue roles, reinforcing a positive total-rewards baseline.
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Healthcare Strength — Health coverage is described as especially strong in the U.S., including instances of fully employer-paid insurance. Medical value is framed as a standout element of the overall package even when plan choice is narrower.
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Retirement Support — Retirement benefits are characterized as notably strong, with a frequently highlighted and “fantastic” 401(k) match. This strengthens the perceived long-term value of the package beyond cash compensation.
Redwood Software Insights
What We Do
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control
