Completes work requests as directed by Director of IT regarding installation of computer hardware and software and coordinating work with users.
Receives and responds to incoming requests / trouble tickets regarding problems related to the user environment.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Attend all necessary training meetings.
Assist in other projects, as directed.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. Assist in other duties and projects as assigned.
Outstanding example of and a credit to Downstream Casino Resort.
QUALIFICATIONS/REQUIREMENTS
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be a minimum of 18 years of age or older upon employment.
High school diploma or its equivalency required.
2-4 years work related experience supporting Windows computing environments.
Experience in the following: Microsoft Windows, Computer Hardware, Software, Printers, etc.
Experience supporting Microsoft Windows clients with MS Office Products.
Experience troubleshooting user issues in a Microsoft networking environment.
Previous customer service experience preferred.
Previous VOIP experience a plus.
CompTia A+ or Network+ certifications a plus.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Must be at least 18 years old
- High school diploma or equivalent
- 2-4 years of work-related experience supporting Windows computing environments
- Experience with Microsoft Windows, computer hardware, software, and printers
- Experience supporting Microsoft Windows clients with Microsoft Office products
- Experience troubleshooting user issues in a Microsoft networking environment
- Excellent communication skills
- Ability to communicate effectively with the public, employees, and customers
- Ability to resolve problems and conflicts diplomatically and tactfully
- Previous customer service experience
- Previous VoIP experience
- CompTIA A+ or Network+ certification
What We Do
Downstream Casino Resort is a destination casino and hospitality property in Quapaw, Oklahoma, operated by an authority established by the Quapaw Tribe. It pairs a 70,000-square-foot gaming floor with a 374-room hotel, dining venues and bars, casino games and entertainment. Serving the surrounding four-state region, the resort combines gaming and lodging with food, drink, leisure experiences for visitors, and event offerings.
