Support Team Manager - Overnight Technicians and Assistants
Animal Emergency & Referral Center of Minnesota (AERC)
Oakdale, MN | Locally owned | Emergency & Specialty Care
At AERC, our Support Team Managers are the backbone of hospital operations—leading teams in real time to ensure exceptional patient care, outstanding client service, and smooth, efficient workflow across a 24/7 environment.
This role is primarily responsible for supporting and leading our overnight Emergency & Critical Care (ECC) team, including technicians and technician assistants. You’ll play a key role in guiding the team through high-acuity cases, maintaining strong workflow, and ensuring patients and clients receive the level of care we’re known for—especially during overnight hours.
What You’ll Do
- Lead, coach, and support team members to deliver high-quality medicine and exceptional client experiences
- Manage real-time hospital operations, including staffing, workflow, and patient flow
- Adjust staffing levels, coordinate coverage, and activate on-call teams to meet patient care needs
- Serve as the primary point of contact during critical situations, providing calm, decisive leadership
- Ensure adherence to hospital protocols, standards, and best practices
- Facilitate communication across veterinarians, technicians, and client service teams
- Provide real-time coaching, conflict resolution, and performance guidance
- Support training and development in partnership with the Training Department
- Identify and resolve operational issues related to equipment, facilities, and systems
- Coordinate smooth transitions between shifts to ensure continuity of care
- Contribute to scheduling strategy and staffing optimization
- Foster a positive, accountable, and team-driven culture
Why This Role Matters
You’re not just managing a team—you’re directly impacting patient outcomes, client experience during high-stress moments, and team performance in a 24/7 emergency environment.
Every decision you make supports a hospital that is committed to high-quality medicine and doing things the right way.
Qualifications
Who This Role Is Perfect For
- A strong, visible leader who is comfortable making decisions in real time
- Someone who thrives in high-pressure, fast-paced environments
- A coach and mentor who enjoys developing others
- Highly organized, adaptable, and solutions-focused
- Able to influence and collaborate across teams—even without direct authority
What You Bring
- 3+ years of leadership experience
- Proven ability to lead teams in a high-stress or clinical environment
- Excellent communication and problem-solving skills
- Strong organizational skills and ability to prioritize in real time
- Proficiency with EMR systems and standard computer applications
Preferred
- Veterinary or healthcare experience
- Bachelor’s degree in business, leadership, or related field
Schedule
- Full-time
- Primary overnights with some day availability
This role requires adaptability, resilience, and the ability to stay calm under pressure. You’ll be balancing people, patients, and operations—all at once.
But you’ll also lead a team that relies on you, support care that truly matters, and play a key role in a hospital that values high standards, strong teamwork, and exceptional service.
Not sure you’re a perfect fit? Apply anyway.
If you have leadership experience and are interested in healthcare or veterinary medicine, we’d still love to connect. We’re happy to answer questions and explore whether this role—or another opportunity at AERC—might be right for you.
Skills Required
- 3+ years of leadership experience
- Proven ability to lead teams in a high-stress or clinical environment
- Excellent communication and problem-solving skills
- Strong organizational skills and ability to prioritize in real time
- Proficiency with EMR systems and standard computer applications
What We Do
Animal Emergency & Referral Center of Minnesota is a 24/7 emergency and specialty veterinary clinic providing care for pets in the Twin Cities since 1980.
