Support Staff - Walk-In Clinic (55805)

Health Solutions is a premier wellness center focused on whole person care.  With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring full-time Support Staff to work at our Walk-In Clinic at our 1080 Chinook Ln. facility.

What You’ll Be Doing

Due to the same-day and unscheduled nature of Walk-In Services, patient volume and clinic needs may fluctuate throughout the day. Staff are expected to work collaboratively across assigned functions, respond to changing priorities, and assist where needed to maintain safe and efficient clinic operations, consistent with their training, competency, and scope of practice.

Specifically, the Support Staff member

• Provides exemplary customer service;
• Strong computer/technology skills
• Works hours that cover agency hours (hours may vary by location and programmatic needs);
• Covers front desk reception;
• Operates phones/phone system;
• Scans and uploads records to the electronic health record;
• Verifies client payer eligibility;
• Schedules client appointments as requested;
• Processes Release of Information requests;
• Process medical records
• Performance measures
• Processing report for review
• Balances cash drawer/box;
• Maintains client electronic health records as needed;
• Completes client phone enrollments;
• Completes other departments’ job requests as needed;
• Performs other duties as assigned by supervisor.

Physical Requirements:

• Requires standing, sitting and walking for prolonged periods of time
• Requires occasional driving
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Occasional exposure to communicable diseases and bodily fluids
• Requires frequent use of a computer, phone and other equipment

What You’ll Like About Us

• Competitive pay. $17.22 an hour (Depends on education and related experience)
• Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSA
  • Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
  • EAP, LifeLock, Direct Path, Life and AD&D
  • Retirement 403(b) with employer match up to 6%
  • Additional Insurance:  FSA, Voluntary Life, Sunlife Voluntary benefits
  • School age childcare
  • Employee recognition and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.

What We’re Looking For—The Must-Haves

• High school diploma or GED equivalent
• One year of receptionist experience, including basic computer and keyboarding skills
• Excellent interpersonal relationship skills
• Demonstrated understanding of appropriate boundaries
• Demonstrated flexibility
• Colorado driver’s license and access to reliable transportation during work hours

What We’d Like to See in You—The Nice-to-Haves

• Medical support experience
• Spanish language skills
• Ability to adapt to changes in technology

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
• Take ownership of problems, brainstorm resolutions, use sound judgment in selecting solutions to problems, and then demonstrate consistent follow through;
• Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;
• Inspire and model collaborative teamwork; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Must already be authorized to work in the US; sponsorships not available.

Closing Date:        12-31-26                                                    EOE, M/F