Job Summary
The Support Staff role combines the responsibilities of a Busser and Food Runner, ensuring seamless service for all guests. This position supports the service team by delivering food and beverages, maintaining a clean and organized dining area, and assisting with guest requests. Success in this role requires teamwork, organization, and a positive attitude to deliver an exceptional guest experience.
Responsibilities
Food & Beverage Delivery
- Promptly deliver food and beverages to tables, ensuring accurate presentation and order completeness
- Announce dishes and beverages to guests upon delivery
- Follow allergy procedures and communicate any special instructions to guests
Table Maintenance
- Clear and reset tables within one minute, following restaurant specifications
- Remove dirty dishes, glassware, silverware, and debris promptly
- Crumb, wipe, and maintain table cleanliness throughout service
Guest Support
- Greet guests warmly and anticipate their needs
- Communicate guest requests or concerns to the appropriate team members
- Assist with wrapping leftovers and ensure proper packaging
Operational Support
- Maintain service areas with adequate stock of service supplies
- Transport dirty dishes to dish areas and ensure proper disposal of trash and recyclables
- Complete assigned side work and ensure all cleaning tasks are performed according to standards
Qualifications
- Ability to learn table and position numbers within one week of hire
- Strong teamwork and communication skills to support the service team effectively
- Positive attitude and willingness to handle guest interactions professionally and courteously
- Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50lbs and perform physical tasks such as bending, stooping, and reaching
- Ability to move safely through all areas of the restaurant, including crowded or confined spaces
General Qualifications:
- Adhere to company policies, including uniform and appearance standards
- Maintain professionalism and act as a role model for FOH staff
- Ensure compliance with all health, safety, and employment regulations
*This position is part of a Service Charge pay model and is compensated primarily through commission-based earnings from service charges on guest checks that are shared among certain front-of-the-house team members. This position may also receive tips from customers. Additional details will be provided during the interview process.
Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.
Skills Required
- Ability to learn table and position numbers within one week of hire
- Strong teamwork and communication skills
- Positive attitude and professional, courteous guest interactions
- Flexibility to work evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Ability to bend, stoop, and reach
- Ability to move safely through crowded or confined restaurant areas
- Compliance with company uniform and appearance standards
- Compliance with health, safety, and employment regulations
What We Do
The Hampton Social is a lifestyle-concept restaurant serving East Coast-inspired cuisine, seafood, raw-bar selections, wines, and specialty cocktails. Founded as a Chicago River North concept in 2015 by Brad Parker, it combines polished nautical décor, live music, patios, private dining, and semi-private spaces for intimate, corporate, and other gatherings and events.
