Support Specialist

Reposted 11 Days Ago
Be an Early Applicant
Almaty
In-Office
Mid level
Energy
The Role
This role involves providing technical support, conducting presentations, tracking client requests, preparing documentation, and testing new software solutions.
Summary Generated by Built In

About ROGII

Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!

We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing well operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide!

But hey, we're not your average team. We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.

Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.

Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?

About the role

Job Type: Full-time

We are looking for a client-focused individual who thrives in a fast-paced environment, has a strong technical background in the geosciences, and can seamlessly bridge technical expertise with exceptional communication and customer support skills.

Responsibilities:

  • Provide online Technical sales & workflow presentations to clients
  • Customer Technical Support (phone, email) including possible calls during evenings and weekends
  • Tracking of client’s bugs and new features requests
  • Prepare technical documentation
  • Testing new software solutions
  • Other tasks related to all above

Requirements:

  • 4-year degree in Earth Sciences or Engineering
  • Strong knowledge of drilling operations and operations geology workflows
  • Strong communication skills, both written and spoken; experience creating and delivering presentations
  • Working knowledge of Microsoft office products and Google Docs

Additional beneficial experience:

  • Working knowledge of Python
  • Experience with geoscience software (Petrel, Kingdom, GeoGraphix, etc)
  • Computer science and/or IT troubleshooting experience
  • Customer service experience

At ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about accounting and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.

Please note a background check will be performed on the successful candidate

Top Skills

Geographix
Google Docs
Kingdom
Microsoft Office Products
Petrel
Python
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The Company
HQ: Houston, Texas
159 Employees
Year Founded: 2013

What We Do

ROGII is the leading technology provider for upstream Oil & Gas providing solutions for geoscience, drilling, and completions. ROGII focuses on creating a multi-disciplinary, collaborative environment through it’s Solo Cloud ensuring geoscientists, drillers, completions engineers and many more can work together in on one centralized dataset.

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