PRIMARY RESPONSIBILITIES: (these tasks include but are not limited to)
- Provide Tier 1 technical help and solutions to customers via phone calls and emails.
- Deliver exceptional Customer Experience in each support interaction.
- Troubleshoot product compatibility inquiries.
- Document all customer contact information, technical issues and requests in systems.
- Ensure 80+% 1st call resolution for customer interactions.
- Work with internal and external customers to provide technical support.
- Capture product quality data to support quality investigations.
REQUIRED EDUCATION AND EXPERIENCE
- Some college or a relevant combination of experience and education
- 1-2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
- Telephony (hardline, softphone, or mobile phone) experience a plus!
- Ability to effectively communicate technical information to non-technical audience
- Ability to work with diverse customer types
- Experienced and effective in conflict resolution and relationship management
- Proficiency with Microsoft Office applications
- Excellent communication skills – both verbal and written
- Fluent in Japanese and English, other languages a plus
SKILLS AND KNOWLEDGE
- Results oriented
- Self-starter
- Energetic
- Entrepreneurial individual placing primary focus on the departmental goals and objectives
- Has a clear defined vision of the future and understands where the business is headed
- Proficient in Microsoft applications
- Works well with others in a team oriented environment
- Creative, logical, analytical person willing to try new approaches required by the company and the marketplace
- Capable of determining the effectiveness of an approach and able to make the appropriate adjustment to achieve maximum results
- Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/ longer term picture.
- Customer Focused: Ability to develop strong relationships with customers and create Jabra brand awareness
Equal Opportunity Employer
GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 6,000 employees. GN Audio an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
#LI-Jabra
Skills Required
- Some college or an equivalent combination of education and experience
- 1–2 years of customer service experience
- Experience in telecom, high-tech, or consumer electronics industries
- Telephony experience, including hardline, softphone, or mobile phone experience
- Ability to communicate technical information to non-technical audiences
- Ability to work with diverse customer types
- Experience with conflict resolution and relationship management
- Proficiency with Microsoft Office applications
- Excellent verbal and written communication skills
- Fluency in Japanese and English
- Additional language skills
- Problem-solving, independent decision-making, and analytical skills
- Ability to work effectively in a team-oriented environment
GN Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GN Group and has not been reviewed or approved by GN Group.
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Fair & Transparent Compensation — Pay is considered fair to good in many roles, with salaried positions often called out as strong relative to expectations.
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Healthcare Strength — Medical, dental, vision, life, and disability coverage are described as comprehensive with generous employer contributions in several regions.
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Retirement Support — Pension schemes, particularly in Denmark with partners like Velliv, are highlighted as competitive and integral to total rewards.
GN Group Insights
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What We Do
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with our unique expertise and the broadest portfolio of products and services in our history – bringing people closer to what is important to them. We market our solutions with the brands Jabra, ReSound, SteelSeries, Beltone, Interton, BlueParrott, Danavox, and FalCom in 100 countries. Founded in 1869, GN Group employs more than 7,500 people and is listed on Nasdaq Copenhagen (GN.CO). Visit our homepage GN.com and connect with us on LinkedIn, Facebook, and Twitter.
