Job Description
Core responsibilities of the position include, but are not limited to, the following:
Competencies:
• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
• Technical phone support to customers.
• Learning, understanding, implementing and training on FA2 and Prosoft.
• Identification and communication of additional revenue streams/opportunities.
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
• 2 + years' experience in technical environment and/or customer service fields desired.
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Payroll and AP knowledge preferred.
• Accounting knowledge will set a candidate apart.
• Strong analytical and problem-solving skills
Salary range: $65,000 - $75,000 USD per year.
Skills Required
- Advanced understanding of AI agent and chatbot creation using RAG methodology
- Technical phone support to customers
- Learning, understanding, implementing and training on FA2 and Prosoft
- Identification and communication of additional revenue streams/opportunities
- Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
- 2+ years experience in technical environment and/or customer service fields
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and ability to ask probing questions and resolve problems
- Strong work ethic and self-starter; ability to work independently and as a team player
- Ability to effectively manage multiple priorities and adapt to change in a fast-paced environment
- Professional and friendly attitude; ability to quickly develop rapport with clients over the phone
- Payroll and AP knowledge
- Accounting knowledge
- Strong analytical and problem-solving skills
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
-
Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
-
Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
-
Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
.png){kind=avatar}
