The Role
Provide operational support to client services by coordinating and executing client wellbeing programs, responding to customer service tickets/emails, preparing materials and reports (PowerPoints), participating in client meetings/events, supporting program measurement and outcomes analysis, and communicating project expectations across teams to ensure client satisfaction.
Summary Generated by Built In
Support Specialist
Department: Operations
Manager: Client Services Support Team Lead
Classification: Non-Exempt
About Navigate
At Navigate, we are a well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is simple: Do Good Things. These words are more than a mantra — they are the guiding principle behind every decision we make. Together, we are redefining what it means to build a culture of wellbeing and clinical impact.How You Contribute to Our Success
The Support Specialist will work within the Client Services Department overall while reporting to the Client Services Support Team Lead. The Support Specialist will assist in all operational activities that support the overall satisfaction of clients, both internal and external alike. The Support Specialist is expected to consistently provide excellent customer service to internal client operations team members, other departments within Navigate, as well as represent client needs and goals within the organization to ensure quality.Key Responsibilities
Daily
At Navigate, we expect all employees to live our values:
Navigate Wellbeing Solutions is an Equal Opportunity Employer. We provide reasonable accommodation to qualified individuals with disabilities and encourage open discussion around workplace support needs. Post-offer, pre-employment background screenings are required.
Department: Operations
Manager: Client Services Support Team Lead
Classification: Non-Exempt
About Navigate
At Navigate, we are a well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is simple: Do Good Things. These words are more than a mantra — they are the guiding principle behind every decision we make. Together, we are redefining what it means to build a culture of wellbeing and clinical impact.How You Contribute to Our Success
The Support Specialist will work within the Client Services Department overall while reporting to the Client Services Support Team Lead. The Support Specialist will assist in all operational activities that support the overall satisfaction of clients, both internal and external alike. The Support Specialist is expected to consistently provide excellent customer service to internal client operations team members, other departments within Navigate, as well as represent client needs and goals within the organization to ensure quality.Key Responsibilities
Daily
- Work closely with Navigate Client Success Managers and Implementation Specialists to plan and execute client wellbeing activities, programs and services in a manner that exceeds expectations and delivers results.
- Help foster/build the client relationship after sales process, working at the direction of The Client Services Support Team Lead to implement programs for clients.
- Provides team members and company stakeholders with consistent information for overall awareness and understanding of expectations regarding all projects.
- Participate in face-to-face meetings and /or relationship building events with various client contacts.
- Support overall program measurement needs in partnership with other team members as appropriate to examine program outcomes and analysis of performance.
- Program development or upkeep of wellness programs such as communication, reports, incentives; including PowerPoints, meeting notes and marketing.
- Customer service support – answering customer service tickets/emails and requests.
- You will play a critical role on the assigned client team as well as the Navigate operations team.
- You will create more health and happiness in the employees, clients and communities we serve.
- A passion for wellbeing, creating engagement around wellbeing and delivering on outcomes is a must.
- Professional maturity and business acumen
- Experience in business-to-business environment
- Passion for client service
- Exceptional written, verbal and presentation skills
- Ability to work under pressure, organize and prioritize responsibilities
At Navigate, we expect all employees to live our values:
- Deliver the Boom
- Everybody Love Everybody
- We Are Family
- Inspire & Innovate
- Embrace Change
- Growth is Great
- Efficient & Effective
- Give Back
- Prior experience in account management or customer service is preferred
- Bachelor’s degree
- Ability to lift, push and pull up to 20lbs.
- Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time.
- Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards.
- To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.
- Position is available for remote workers.
Navigate Wellbeing Solutions is an Equal Opportunity Employer. We provide reasonable accommodation to qualified individuals with disabilities and encourage open discussion around workplace support needs. Post-offer, pre-employment background screenings are required.
Skills Required
- Bachelor's degree
- Prior experience in account management or customer service
- Exceptional written, verbal and presentation skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to lift, push and pull up to 20lbs
- Post-offer pre-employment background screening
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The Company
What We Do
Navigate is an employee engagement technology company helping organizations create more health and happiness in the employees, clients, and communities they serve.
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