At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
We're looking for a Support Specialist to join our Match Analysis team in Australia. In this role, you will work directly with our customers to answer inquiries, troubleshoot technical issues, and ensure they have the help they need.
As a Support Specialist, you'll work directly with our users in Asia-Pacific (APAC), while providing support for our global customer base. You'll be our users' first point of contact, answering calls and emails about our products and features, ranging from how-to questions to technical troubleshooting.
As a global support team, we deliver game-changing support experiences for teams, athletes and fans. Our customers come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible. You’ll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights.
For this role, we're currently considering candidates who live within a commuting distance of our offices in Sydney, Australia.
Must-Haves- A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
- Eager. You want to work directly with our customers to help them achieve their goals.
- A confident communicator. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone. You’ll ensure issues with varying degrees of technical complexity are resolved or elevated.
- Flexible. You show composure and resilience in a fast-paced, ever-changing environment. Our customers sometimes need us during game days, which means working some weekends.
- A good listener. You have the ability to empathise with our users and respond with creative solutions.
- A team player. You’ll act as an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights
- A track record. You understand our elite customer base and how they operate, and you’re able to apply that experience to ensure their success.
- Customer-support experience. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
- Field Expert. You're familiar with high-performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
- Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
Hudl Applicant and Candidate Privacy Policy
Skills Required
- Problem solving skills
- Eager to work directly with customers to help them achieve goals
- Confident communication via email and phone, able to explain solutions clearly
- Flexible and resilient in a fast-paced environment, available to work some weekends
- Ability to empathize and listen to users and provide creative solutions
- Team player who advocates for customer needs and collaborates with product teams
- Track record working with an elite customer base and understanding how they operate
- Live within commuting distance of Hudl offices in Sydney, Australia
- Customer-support experience (answered calls and emails, technical troubleshooting)
- Familiarity with high-performance analysis workflows and video analysis software such as Hudl Sportscode
Hudl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hudl and has not been reviewed or approved by Hudl.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with employee medical premiums covered alongside standard dental/vision and additional wellness supports like fitness credits and EAP counseling. The health offering is repeatedly framed as above typical tech packages and a meaningful offset in total rewards.
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Parental & Family Support — Parental leave is described as generous, with distinct paid leave lengths for birth and non-birth/adopt/foster parents and added financial support for fertility, adoption, and surrogacy. Family-oriented support is further reinforced by on-site childcare availability at the Lincoln HQ.
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Leave & Time Off Breadth — Time-off benefits are described as broad and flexible, including flexible/unlimited PTO, company-wide breaks, and a paid sabbatical every five years. Flexibility in scheduling and remote/hybrid options is presented as a consistent part of the overall rewards experience.
Hudl Insights
What We Do
Hudl is a pioneer in performance analysis technology, now helping more than 200K teams in 40+ global sports prepare for and stay ahead of the competition. Every product, feature and tool is designed with one purpose in mind: to ensure coaches and athletes make every moment count. A complete suite of video and data products ensures coaches have the insights they need and athletes get the shot they deserve. From grassroots to the pros, more than 6M users utilize Hudl's best-in-class software, hardware and services, including online coaching tools, mobile and desktop apps, smart cameras, analytics, professional consultation and more. Founded in 2006 in Lincoln, Nebraska, Hudl now has more than 3,200 employees operating out of 17 countries. With a global team of engineers, analysts and support, Hudl is building the world’s most powerful network of sports video and data.
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