Support Specialist, Tier 1

| Macclesfield, Cheshire, England, GBR | Hybrid
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Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

 

Interested in joining our smart, fun, and talented team?


The Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to provide exceptional Customer Service at all times. Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments once you have joined us. 

The role . . .

  • To provide software support for UK Customers 
  • To have a great knowledge of our products; to be able to distinguish between user or system related issues 
  • To handle or re-assign queries as appropriate 
  • To regularly update the customer on their case 
  • To achieve Service Level Agreements at all times 
  • Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution 
  • To be customer services focused 
  • To build strong working relationships 

The ideal candidate . . .

  • Zendesk experience 
  • Microsoft Office Experience 
  • Strong verbal and written communication skills 
  • ITIL Background preferred 

The process . . .

  • Apply. Send your CV through the apply button you will find below and fill in the details. We don't ask for full Cover letters however, if you think there is something else that we should know, feel free to leave us a note in the additional box information.
  • Call with the Talent Team. Once we receive your application, we aim to get back to you within 3-5 working days. If you application is of interest, we will set up a call with you to dig a little deeper into your experience, make sure you understand the projects and requirements and, of course that your ambitions are in line with what we can offer.
  • Hiring manager interview. If your call with a Talent Advisor is successful, they will arrange an interview with the hiring manager. You will receive a calendar invite specifying the aim of the interview, the people involved and the location (whether one of our offices or on Teams). After your interview, your Talent Advisor will provide you with feedback and next steps. Please, bear in mind that we hold several interviews for each role, and it might take a few days to come to a decision. Again, will try to deliver feedback within 3-5 working days.
  • Offer. If successful in your hiring manager interview, your Talent Advisor will get back to you with feedback and main details of the offer. After this, it is only a matter of filling in some details and completing some forms.
  • Hired! Once the offer process is completed, we will just need to wait until your start date to get you in the team and up and running. If you come up with any questions meanwhile, your Talent Advisor is there to help ;)

Benefits

🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

🧘‍♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

💻 Laptop and equipment.

🏥 Healthcare expense claim tools!

📔 Like in life, at work we also want you to grow with certifications.

🎉 Annual meet ups!

👥 Enhanced parenting scheme!

🚲 Cycle to work scheme and season ticket loan provided.

🏦 Pension and life insurance? Several, for you to choose what looks convenient.

💷 On demand pay tools for you to be able to access salary even before the end of the month!


Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality  management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

 

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

More Information on Fourth
Fourth operates in the Food industry. The company is located in Austin, TX. Fourth was founded in 1999. It has 500 total employees. It offers perks and benefits such as Volunteer in local community, Open door policy, OKR operational model, Open office floor plan, Flexible work schedule and Flexible Spending Account (FSA). To see all 21 open jobs at Fourth, click here.
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