Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide across 60+ countries
- Fortune 500
- Globally unified systems
Job Description
The Support Specialist's responsibilities will include desktop support for employees and customers at Expeditors' global headquarters. Candidate should have extensive experience imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills.
The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialist's role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue.
Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Qualifications
MINIMUM QUALIFICATIONS
- Imaging, configuring, and supporting PC, laptop, phone, and peripheral hardware
- Extensive experience supporting Microsoft Windows 10 and above
- Installing, configuring, and supporting 3rd party software
- Troubleshooting network and connectivity issues
- Understanding of Active Directory and group policies
- Strong interpersonal skills and the ability to effectively communicate technical information to all audiences
DESIRED QUALIFICATIONS
- Strong skills with SCCM and Intune
- Experience with OSD and App Deployments
- AV Conferencing Support
- Scripting/Automation
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $68,000 to $80,000
May be eligible for bonus following first year of continuous employment in position.
Expeditors offers excellent benefits:
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
- Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
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What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
