At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
We're looking for a Support Specialist to join our Match Analysis team in Latin America. In this role, you'll be the day-to-day point of contact for clients across a range of sports and organizations, including clubs competing in the CONMEBOL Libertadores, Brazilian Serie A, Argentine Liga Profesional, and Mexican Liga MX. You'll help them get the most out of our tools, troubleshoot issues when they arise, and make sure any problems are resolved quickly and effectively. A role where understanding the game matters just as much as solving the technical problem.
LocationFor this role, we're currently considering candidates based within commuting distance of our WeWork in Pinheiros, São Paulo, as we do expect occasional in-person days with the team despite this being a remote position.
Must-Haves- Thrive on the front lines. Whether over phone, video, or email, you confidently answer user questions by explaining solutions with clarity and a human touch, ensuring issues are resolved or escalated as needed.
- A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
- Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re also available to travel as necessary.
- Academically qualified. You hold a higher education academic background in exercise, sports science or related fields.
- Multilingual. You speak English and Spanish fluently. Portuguese would be a strong plus.
- A field expert. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
- Certifications. Certifications. Holding a UEFA, CONMEBOL, or national federation coaching license (CBF, AFA, or equivalent), or a recognized performance analysis qualification, would be a strong plus.
- Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
Hudl Applicant and Candidate Privacy Policy
Skills Required
- Fluent in English and Spanish
- Higher education in exercise, sports science, or related field
- Experience troubleshooting software and hardware issues
- Strong customer-facing communication via phone, video, and email
- Available to work some weekends and meet quick deadlines
- Willingness and ability to travel as necessary
- Located within commuting distance of WeWork in Pinheiros, Sao Paulo (occasional in-person days expected)
- Portuguese language ability
- Familiarity with high-performance video analysis workflows and Hudl Sportscode
- Coaching license (UEFA, CONMEBOL, national federation) or recognized performance analysis qualification
- Previous experience in technical support or similar customer support roles
Hudl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hudl and has not been reviewed or approved by Hudl.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with employee medical premiums covered alongside standard dental/vision and additional wellness supports like fitness credits and EAP counseling. The health offering is repeatedly framed as above typical tech packages and a meaningful offset in total rewards.
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Parental & Family Support — Parental leave is described as generous, with distinct paid leave lengths for birth and non-birth/adopt/foster parents and added financial support for fertility, adoption, and surrogacy. Family-oriented support is further reinforced by on-site childcare availability at the Lincoln HQ.
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Leave & Time Off Breadth — Time-off benefits are described as broad and flexible, including flexible/unlimited PTO, company-wide breaks, and a paid sabbatical every five years. Flexibility in scheduling and remote/hybrid options is presented as a consistent part of the overall rewards experience.
Hudl Insights
What We Do
Hudl is a pioneer in performance analysis technology, now helping more than 200K teams in 40+ global sports prepare for and stay ahead of the competition. Every product, feature and tool is designed with one purpose in mind: to ensure coaches and athletes make every moment count. A complete suite of video and data products ensures coaches have the insights they need and athletes get the shot they deserve. From grassroots to the pros, more than 6M users utilize Hudl's best-in-class software, hardware and services, including online coaching tools, mobile and desktop apps, smart cameras, analytics, professional consultation and more. Founded in 2006 in Lincoln, Nebraska, Hudl now has more than 3,200 employees operating out of 17 countries. With a global team of engineers, analysts and support, Hudl is building the world’s most powerful network of sports video and data.
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