Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide across 60+ countries
- Fortune 500
- Globally unified systems
Job Description
Our OXP Legacy support team plays a critical role in the front-line investigation and resolution of systems issues for our mission critical systems of record.
The Support Specialist is responsible for the analysis, investigation and resolution of emergent system issues. This position will utilize a variety of applications, tools, and SOPs while engaging with internal stakeholders to further support issue solutions.
Support Specialists communicate daily with branches around the world, facilitate research requests, execute code releases, mitigate service interruptions and play an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident management and prioritization in a 24/7 environment, and helping to identify issues while maintaining and improving processes and documentation.
Having a strong sense of curiosity about logistics, exceptional technical skills, and an innate customer service-oriented attitude are essential for being successful in this position. Come prepared to learn, share and provide the very best in customer service!
This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
- Downtown Seattle
- Federal Way
- Lynnwood
- Bellevue (Factoria)
Qualifications
MINIMUM QUALIFICATIONS
- Exceptional customer service
- Superior organization skills
- Ability to create instructional and technical documentation
- Problem solver
DESIRED QUALIFICATIONS
- Resolve problems creatively using technology
- Skilled in applying a variety of triage and analysis techniques
- Knowledge of Unix, scripting, SQL and programming languages
- Previous work experience
- Improve processes
- Degree or comparable work experience
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Additional Information
Expected base salary: $78,000 to $88,000
Expeditors offers excellent benefits:
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
- Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
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What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
