Support Specialist II

Position Purpose: Provides technical support to ensure the proper and effective use of clinical information systems and improve the delivery of patient care. Assists users with system navigation, troubleshooting and patient monitoring issues. Collaborates with leaders across functions and disciplines to plan, implement and evaluate the effectiveness of clinical systems and services.

• Investigates all assigned incidents related to clinical information systems to identify root causes so that fixes can be developed to address them
• Uses application management software and tools to investigate issues, collect performance statistics and create reports
• Works closely with the business stakeholders to identify on-going systems enhancements and to fully realize the business potential of their current applications to improve business performance
• Contributes to the definition and execution of preventative maintenance schedules for clinical systems and services so that preventable system failures are minimized
• Contributes to the definition and execution of a continuous improvement schedule so that business operations can benefit from improved service
• Provides effective systems management and guidance to end-users to ensure the best usage of their technology
• Works with the engagement team and the business to understand the business' requirements
• Identifies how best to meet the business requirements - whether through extending their use through configuration or even the development of the applications
• Coordinates the implementation of the solution either by directly undertaking the configurations required, or by handing over the solution to the Technical Services team to undertake the required application development
• Follows the latest IT Service Management governance framework and methodologies
• Supports the identification and management of risks
• Looks for new ideas/opportunities to help make improvements and suggests these to the appropriate individual(s)
• Undertakes documentation of key processes as necessary for the technical support
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job training or continuous learning education
Technical Skills:

One or more of the following skills are desired.

• Working knowledge of SQL Server Management Studio, including the ability to run and interpret basic-to-intermediate queries
• Familiarity with Snowflake/Snowsight and cloud-based reporting concepts; deep development or data-engineering expertise is not required.
• Familiarity with Workfront, secure email, S3/file-transfer concepts, and Microsoft Excel is helpful
• Strong analytical troubleshooting, attention to detail, and ability to compare files and identify data-quality or formatting issues.
• Advanced professional written and verbal communication, including the ability to summarize complex findings in plain language and interact with external partners.
• Ability to organize competing requests, document work clearly, follow through on open items, and escalate appropriately
• Serving as a 2nd line application support and problem management touchpoint
• Preferred experience in specialty pharmacy, pharmacy operations, healthcare reporting, pharma account support, data aggregation, or client reporting.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act