The Role
Provide operational support across facilities and service functions including AV setup, secure document disposal, inventory, meeting room and furniture setup, procurement, records management, event logistics, fleet and vendor coordination. Deliver timely customer service, maintain accurate records, troubleshoot and repair equipment, follow procedures, and support continuous improvement projects and process enhancements.
Summary Generated by Built In
Job Summary & Responsibilities
- Fill customer requests for services across a variety of operational support functions, including:
- Audio/visual equipment loans, setup, and support.
- Confidential document recycling and secure disposal services.
- Facilities management support and coordination.
- Internal pickup and delivery services.
- Inventory tracking, management, and replenishment.
- Meeting room scheduling, setup, and management.
- Modular furniture space reconfiguration, installation, and construction
- Purchasing support, including procurement and order fulfillment.
- Records and archive box management, storage, retrieval, and disposition.
- Special events planning, setup, logistics, and operational support.
- Vehicle fleet management, maintenance, coordination, and utilization tracking.
- Vendor receiving, inspection, and coordination of incoming deliveries.
- Provide timely and professional customer service by completing requests accurately and in accordance with established procedures and service standards.
- Coordinate with internal departments, vendors, and stakeholders to ensure efficient delivery of services and resolution of customer needs.
- Maintain accurate records and documentation related to service requests, inventory, assets, and operational activities.
- Perform all assigned duties with a high level of professionalism, integrity, and attention to detail.
- Set a positive example for team members through strong work ethic, productivity, quality, and attitude.
- Service, maintain, troubleshoot, and repair equipment in accordance with manufacturer specifications and company standards.
- Adhere to established workflows, processes, and procedures to ensure work is completed accurately, efficiently, and cost-effectively while meeting company requirements and deadlines.
- Utilize approved forms, systems, and tools to maintain accurate documentation in support of operational, retention, regulatory, and audit requirements.
- Maintain an organized work environment, including equipment, tools, and records, to ensure continuity of operations and enable team members to provide assistance when needed.
- Promote teamwork and operational efficiency through effective communication, collaboration, and knowledge sharing.
- Assist with Improvement Projects
- Support continuous improvement initiatives by implementing recommended operational enhancements and best practices.
- Evaluate and provide feedback on the effectiveness and efficiency of new processes, procedures, and workflow improvements.
- Collaborate with team members and management to support project planning, execution, and task management activities.
- Communicate project updates, challenges, and recommendations in a clear and timely manner.
- Identify opportunities for process improvements that enhance productivity, quality, safety, and operational efficiency.
- Assist in the development, documentation, and implementation of process improvement strategies and standard operating procedures.
- Contribute to continuous improvement initiatives by sharing knowledge and process improvement ideas.
- Other duties as assigned, including but not limited to:
Perform other duties and responsibilities as assigned in support of departmental and organizational objectives
- High school diploma or General Education Development (GED) certificate, and one (1) year of related work experience; or an equivalent combination of education, training, and experience.
- Experience performing operational, customer service, facilities support, maintenance, or related functions in a professional work environment.
- Effective verbal and written communication skills.
- Basic customer service and interpersonal skills.
- Basic working knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
- Ability to use email, web-based applications, and document management systems to perform assigned duties.
- Must possess and maintain a valid driver's license and an acceptable driving record, as evidenced by a driver's abstract that meets departmental qualifications and company requirements for operating company vehicles.
Skills Required
- High school diploma or GED or equivalent combination of education, training, and experience (one year related experience)
- Experience performing operational, customer service, facilities support, maintenance, or related functions
- Effective verbal and written communication skills
- Basic customer service and interpersonal skills
- Basic working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to use email, web-based applications, and document management systems
- Must possess and maintain a valid driver’s license and acceptable driving record for operating company vehicles
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
