The Support Specialist is responsible for promoting and maintaining a high-quality, professional, and service-oriented image. This role is a key point of contact for escalated end-user support issues related to POS (Point of Sale) software. The individual will work closely with end-users (store personnel), quality assurance testers, developers, and project managers to troubleshoot, analyze, and resolve software issues and defects.
The ideal candidate will have a strong conceptual understanding of POS software support and QA testing processes. This individual will demonstrate ownership of 95% of support issues from initial contact through resolution while maintaining open lines of communication across Support, QA, Development, and Customer teams. Success in this role requires a team-oriented mindset, excellent communication skills, and a desire to mentor peers.
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What We Do
Technology is mission-critical to your business so it must work — continuously. That’s why Pomeroy is always working.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
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