Support Specialist I Bilingual

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Support Specialist! The Support Specialist is a sales & service position with a primary focus on making sure we help our customers save energy and money without sacrificing comfort. The specialist must be friendly, professional, and genuinely interested in the needs of our customers. The specialist will receive inbound calls and make outbound calls to existing and current customers in an effort to proactively address various customer-related needs, achieving daily, weekly, and monthly sales targets established by the call center managers.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this exciting career opportunity, you’re a great fit if you can…

• Receive inbound calls to resolve customer questions or concerns regarding their account, plans while identifying potential opportunities to renew or extend their existing energy plans.
• Make outbound calls to retain/recapture or offer plans to customers.
• Maintain an acceptable volume of various customer retention and sales per week and month.
• Accurately document and update customer records in the computer system.
• Maintain high levels of confidentiality.   
• Proactively offer products and close sales that result from initial incoming contact with the customer.  

For this exciting career opportunity, you will have…

• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred.
• Sales-oriented with a focus on customer service satisfaction.
• “How can I help you?” attitude.
• Prefers to work in a fast-paced environment.
• Strong desire to work within a team-oriented environment with a high level of collaboration and teamwork.
• Type 35+ WPM, and ability to navigate through several internet-based applications.
• Proficient in Windows-based computer programs with excellent navigation skills
• Punctual and high attendance reliability.
• High School or GED required.

• Bilingual English/Spanish required

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.