Support Specialist - Consultant

The Customer Support Specialist Consultant provides computing support to internal employees- second level problem determination, recording, resolution & escalation of problems if necessary. They work w/users whose issues could not be resolved in the first call & answering initial user calls during peak call times. They resolve complex problems immediately & identify those issues that are systemic or require senior level support involvement. They use problem mgmt database & help desk systems daily.

Principal Accountabilities:
• Acts as a primary contact for password resets for most internal applications.
• Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.
• Distributes software to workstations upon request and applies knowledge of licensing process and license tracking. Demonstrates a rudimentary knowledge of common software.
• Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary.
• Provides troubleshooting and diagnostics support to record all common customer issues. Resolves basic known issues. Demonstrates a basic knowledge of hardware standards, major components, and how they interface with the environment.
• Troubleshoots all common customer issues - including hardware, software, Internet browser and remote connectivity issues.

Skills & Software Requirements:
• Bachelor's Degree, preferably a Computer / Technology Degree, or relevant work experience
• Team-oriented individual with strong self-motivation and the ability to work with minimal supervision, self reliant.
• Excellent communication skills
• Adaptability - responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
• Strong problem-solving and troubleshooting abilities
• Familiarity with Google workspace a plus

Shift Pattern: 
Monday - Friday
10:00am - 6:30pm CST
Occasional weekend work required

CME Group is seeking skilled and experienced Consultants for a fixed term of engagement for one year. CME is committed to offering competitive compensation for our consultants that recognizes their contributions to the business. The hourly pay range for this role is expected to be $24 - $25 per hour. The actual pay offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal consultants or employees (where relevant). Please note that while this opportunity is for a consultant role dedicated to CME, the consultant will be directly employed by a third party vendor, which would provide pay and benefits. 

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.