Support Specialist - Bilingual Arabic

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Houston, TX
Information Technology • Consulting
The Role

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com

Position Summary:

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.

This is a 100% Remote role

**CURRENTLY LOOKING TO FILL OUR AFTERNOON TO EVENING SHIFT** 

TIMES in CST: 

11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Essential Responsibilities and Duties:

  • Our Bilingual Inbound Support Specialist is expected to excel at the following responsibilities and activities: 

  • Take inbound calls from either the customer or the restaurant. 
  • Make outbound calls to customers or restaurants to follow up on acknowledgement errors. 
  • Manage incoming tickets generated from email or text via CRM (customer relationship management portal). 
  • Return calls for any voicemails that a ticket is generated for. 
  • Minor troubleshooting product or service problems reported by the customer or the restaurant. 
  • Route calls / tickets to appropriate channels if necessary. 
  • Facilitate and document accurate correspondence between the restaurant and customers 
  • Miscellaneous clerical duties.

Qualifications:

  • Education:
    • Minimum – High school diploma (or Equivalent)
  • Experience:
    • Fluent in English 
    • Fluent in Arabic
    • Must be available for evening and weekend shifts 
    • Effective written and verbal communication skills 
    • Strong critical thinking / problem solving skills 
    • Efficient in operating a computer in a Windows based environment

Qualifications:

  • Call Center Experience a plus 
  • Food Industry Experience a plus 
  • Self-directed / self-motivated

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

The Company
HQ: Houston, TX
236 Employees
On-site Workplace

What We Do

HungerRush 360 transforms your restaurant, chain or concept, managing your entire operation from a single dashboard, improves efficiency, gains greater visibility, uses valuable data insights to accelerate sales and increase loyalty, boosts revenues and lowers costs.
As a technology-driven support system for your restaurant, we make sure all solutions provided are the latest in the tech market, constantly refined and updated.
Want to know more about us? Get in touch with us today!

CAREERS
Are you looking to develop your career, make a positive impact and join a winning team? HungerRush is one of the fastest growing solution providers in the industry, and is looking to expand our team. We are looking for enthusiastic, talented individuals who are passionate about building and delivering the best customer experience as we enable restaurateurs to grow and scale their business.

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