Smartly Support culture is different. Almost everybody contributes to Support at Smartly, and as a Support Solutions Engineer, you will be one of its primary ambassadors. We like to be a bridge between our product and our customers and break the possible silos between the teams.
Smartly has high ambitions, and we are looking for great talents to continue building our customer support function. Your role in this organization is to serve as a missionary in developing customer support solutions and processes to provide the best-in-industry support experience to our customers.
This role comes with great responsibility and requires a variety of skills:
- You’ll serve as a vital liaison between our customers, global cross-functional teams, and our product development team.
- You love solving new problems and innovative solutions in situations where there are several unknowns.
- We value candidates who have some technical background, while still simultaneously advocating for the support excellence culture.
Our industry is very fast-moving and you will be expected to ingest and digest a lot of information on a regular basis to keep yourself up-to-date.
As a Support Solutions Engineer at Smartly, you will..
- Innovate customer support tools and processes to scale and expand Smartly best-in-class support.
- Build technical expertise and assist in internal tools for multi-channel support expansion in Meta, Pinterest, Snapchat, TikTok and Google ads API.
- Build and maintain our customer support related microservices, data flow and integrations in our tools & processes such as: Internal debugging tools, Smartly Support Hub, Knowledge Base, Support Dashboards, and various automation scripts..
- Solve technological challenges of the world’s largest online advertisers, helping them to solve issues in an expedient and affable manner.
- Work with development teams to analyze, reproduce and document platform bugs.
- Work independently and quickly to identify and fix the root causes of problems.
- Assist and train your teammates in understanding and handling technical issues.
- Work in a fast-paced environment while still delivering extraordinary results for the customer.
We're definitely looking for you, if you...
- Have a Computer Science or Engineering related education, background, or work experience.
- Have exposure or interest in at least one programming language such as: Javascript, TypeScript, or Python.
- Exposure in frontend development using React and State Management.
- Are always looking to improve and automate. You can build your own tools to help yourself, along with the rest of the team.
- Are interested in redefining the online marketing domain, have a willingness to push yourself to exceed your goals, and have an ability to learn new things quickly.
- Have prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest to work closely with customers and tackle their problems.
- Are fluent in spoken and written English.
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
Smartly is a multinational and diverse team of 650+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly.io to learn more.
What the Team is Saying
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek.
Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful.
We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally.
