Support Software Engineer

We are looking for a driven and skilled Support Software Engineer to join our growing engineering team. As a key contributor, you will help maintain and enhance our existing products while developing scalable, high-performance software solutions. You’ll collaborate with cross-functional teams—including product, and engineering—to build reliable and efficient applications. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a passion for continuous learning.

Key Responsibilities:

Software Development

Design, build, and maintain customer asset reporting and management applications in several IoT platforms. The developer shall use a combination of off-the-shelf tools and development of new high-quality software applications, taking ownership of the full development lifecycle—planning, coding, testing, and deployment.

Integration and data collection

This role also involves extensive work with Cloud-edge hardware, including remote configuration and telephonically assisting installers to correctly install them. This can include development of Modbus maps or custom drivers to cater for a variety of field hardware.

Ensure data from edge devices is processed, formatted, and optimized for compatibility with monitoring systems.

Reporting, monitoring and visualization

Provide customers with excellent monitoring, visualisation and reporting solutions for their data with either off-the-shelf dashboards or custom-coded solutions.

Collaboration

Work closely with the product owner and engineers to translate requirements into technical solutions.

Tooling

Develop tools to streamline workflows to reduce manual intervention and reporting for engineering teams.

Code Quality & Best Practices

Write clean, maintainable, and well-documented code.

Troubleshooting & Optimization

Debug and resolve software issues, optimize performance, and enhance scalability and security.

Security & Compliance

Implement robust security measures to protect sensitive data and ensure compliance with industry standards.

Testing & Automation

Develop and maintain automated tests to ensure software reliability.

Documentation

Maintain clear and up-to-date technical documentation.

Continuous Learning

Stay updated with emerging technologies, frameworks, and industry trends.

Qualifications & Experience:

Required

• Bachelor’s Degree in Computer Science, Electrical Engineering or similar.
• 2-5 years of hands-on software development experience.
• Proficiency in programming languages such as Go, Python, JavaScript, SQL, C++.
• Advanced computer skills (Excel, data analysis, etc)

Preferred

• Embedded firmware experience, with an understanding of hardware and software.
• Experience with modern development frameworks and other tools such as version control (Git).
• Relational and time series database (MySQL, Influx) experience.
• Proficiency with virtual machines, containerization and orchestration in Docker or similar applications.
• Experience and understanding of energy-related monitoring, control and reporting.

Key Skills:

Problem Solving - self starter who takes initiative

Accountable - own up to mistakes and strive for continuous improvement

Adaptable - be flexible and able to adjust quickly as priorities change

Collaborative - works well in a team and enjoys cross-functional interaction