SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.
We’re looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.
What You’ll Do
Lead and inspire a support team to deliver excellent customer experiences
Manage escalations, monitor performance, and foster a culture of collaboration
Oversee customer support tickets, ensuring timely resolution and clear communication
Administer and optimize Salesforce, including training, reporting, and automation
Collaborate across departments to resolve complex challenges and improve processes
What We’re Looking For
8+ years of production environment experience
5+ years of SQL and team leadership
Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
Cloud systems experience (networking, storage)
Excellent communication, problem-solving, and leadership skills
Nice-to-Haves
Salesforce administration experience
Knowledge of Java, JSP, or jQuery
Utility industry or Smart Grid experience
ITSM/ITIL knowledge
Why Join Us?
Fully remote role (Philippines)
Competitive benefits: 30 days leave, insurance, lifestyle rewards & more
Work with a passionate, global team making an impact in the utility industry
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
