The Role
Supervise and coordinate campus support services including meeting-room bookings, hospitality and event setup, vendor and inventory management, maintenance follow-up, and frontline support for faculty and staff while ensuring safety and institutional policy compliance.
Summary Generated by Built In
Batterjee Medical College is seeking a proactive and highly organized Support Services Officer to coordinate and monitor day-to-day support service operations across the College.
The role is responsible for ensuring the efficient delivery of maintenance, housekeeping, logistics, and general support services, with a strong focus on work-order tracking, timely follow-up, service quality, facility readiness, and continuous operational improvement.
Support Services & Work Order Coordination
- Coordinate and oversee daily support service activities across departments.
- Receive, log, prioritize, and assign service requests to the appropriate teams.
- Track open, in-progress, and completed work requests and ensure timely closure.
- Continuously follow up on pending or delayed requests and resolve operational bottlenecks.
- Monitor response times and completion efficiency across support service teams.
- Conduct regular facility walkthroughs to identify maintenance issues, cleanliness gaps, and other service deficiencies.
- Inspect completed work to ensure required quality and service standards are met.
- Monitor the quality of maintenance, housekeeping, and general support services.
- Ensure identified issues are properly documented, followed up, and resolved.
- Coordinate corrective or rework activities where service standards are not met.
- Coordinate the daily activities of external contractors and service providers.
- Monitor contractor performance, service quality, and agreed timelines.
- Ensure vendors and contractors comply with approved scopes of work and institutional service standards.
- Follow up on service-related complaints and ensure appropriate and timely resolution.
- Assist in coordinating preventive maintenance, housekeeping, and other service schedules.
- Monitor the availability of operational materials, consumables, and supplies.
- Coordinate requisitions and report shortages or inappropriate usage.
- Support facility and service readiness during examinations, events, and official College activities.
- Coordinate service schedules to minimize disruption to academic and administrative operations.
- Maintain accurate records of service requests, work completion, complaints, and resolutions.
- Prepare daily, weekly, and monthly reports on service performance, delays, operational issues, and resource utilization.
- Track recurring issues, delayed requests, and high-demand service areas.
- Provide management with regular operational updates and recommendations for improvement.
- Identify critical operational issues and escalate them to management when required.
- Identify opportunities to improve support service processes, workflows, and overall efficiency.
- Support the implementation of systems and tools that enhance service delivery and accountability.
- Ensure services are delivered in accordance with institutional standards and procedures.
- Report health and safety concerns and coordinate appropriate corrective actions.
- Promote effective collaboration between Maintenance, Housekeeping, Logistics, Administration, and
Requirements
Skills Required
- Diploma or Bachelor's degree in Administration, Business, Hospitality, or related field.
- 2-3 years of experience in administrative support, hospitality, or customer service.
- Experience in a corporate or university setting.
- Strong communication, organizational, and customer service skills.
- Ability to multitask, prioritize, and work under pressure.
- Proficiency in MS Office and basic administrative systems.
- Professional appearance and conduct.
- Proficiency in Arabic and English.
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The Company
What We Do
BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
