At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
Additionally, you will work in a revenue generating vertical of support. Managing a book of accounts assisting them in hands on workspace configuration, workflow validation, escalated support, and more. You will implement solutions that enable customers to unlock the value of their ClickUp investment while showcasing ROI and driving renewals.
- Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients.
- Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.
- Work closely with clients to understand their use of ClickUp, their goals, and their processes.
- Become a trusted advocate for your users internally, representing their needs to key stakeholders at ClickUp.
- Troubleshoot incoming support requests and own their resolution, managing user expectations clearly throughout.
- Consult on their workflows to ensure they are maximizing on the value of the platform.
- Partner with our sales and success teams to identify upsell opportunities.
- Navigates all available resources to ensure knowledge of bugs, feature requests, workarounds, and adherence to documented procedures.
- Continuously looks through the lens of providing the best customer experience.
- Contribute to the improvement of team processes and client-facing support documentation.
- Assist in the execution of services deliverables.
- Build directly in the clients workspace.
- Manage a book of business.
- Drive renewals and generate positive NDR.
- Ownership of client tickets.
- 2+ years prior experience in a consulting role, preferably with mid-market or enterprise customers.
- Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
- Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
- Exceptional ability to establish and cultivate relationships with clients across all levels of the organization.
- Excellent problem-solving and troubleshooting skills.
- Outstanding written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Self-motivated, proactive, and able to work independently.
- Proficiency in English
- An existing familiarity with the ClickUp product.
- Preferred experience in SaaS PPM software or collaborative work management (CWM).
#LI-Remote #LI-GP2
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].
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What We Do
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
Why Work With Us
ClickUppers are highly passionate, energetic, and unique people that align in the mission of saving people time and making the world more productive. We're the newcomer, the underdog, but that's where we thrive. Let’s make the world more productive!
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