The Role
Reviews patient records, identifies missing insurance information, completes Good Faith Estimates, updates primary care provider data, and performs chart review and data entry. The role supports billing, regulatory compliance, accurate documentation, and efficient healthcare administration. It requires insurance billing experience with Medicaid and Medicare, healthcare-setting experience, attention to detail, organization, and proficiency with Microsoft Office.
Summary Generated by Built In
Help make every patient’s care experience smoother—behind the scenes and at every step.
Schedule: Monday-Friday, 8am-5pm
Schedule: Monday-Friday, 8am-5pm
The Support Services Specialist plays an important role in keeping patient information accurate, complete, and up to date so our care teams can focus on what matters most: supporting the health and wellness of the people we serve. This position helps ensure accurate insurance and primary care provider information, supports regulatory and billing requirements, and contributes to efficient, well-organized patient records.
This is a great opportunity for someone who: enjoys detail-oriented administrative work, takes pride in accuracy, and wants to use their healthcare experience to make a meaningful impact on the operations that support quality care in rural communities.
Key Responsibilities
- Review patient records and identify missing insurance coverage information, ensuring records are current and complete.
- Complete Good Faith Estimates and support related regulatory requirements.
- Monitor and update assigned primary care provider information with managed care organizations.
- Complete data entry and chart review activities that support accurate records, compliance, and efficient department operations.
- Provide additional administrative support as needed to help the team meet its goals.
Requirements, Skills, Knowledge and Expertise
- High School or GED required
- Experience with insurance billing (regulatory requirements) including but not limited to insurance, Medicaid and Medicare payors required
- Experience in a healthcare setting (behavioral health and/or primary care settings) required
- Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook, as required for the role
You’ll be a great fit for this role if you:
- Bring strong attention to detail and take pride in getting the details right.
- Are organized, dependable, and comfortable managing information across multiple systems or priorities.
- Understand the importance of accurate documentation and how it supports both patients and care teams.
- Communicate clearly and work well with others across a healthcare environment.
- Are motivated by work that supports access to quality healthcare and helps our organization Inspire Hope. Promote Wellness.
About
About Compass Health Network Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement. Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day. Why Join Us?Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.We offer:Competitive BenefitsOpportunities for career advancementPersonal and professional developmentLicensure supervisionTuition reimbursement & scholarshipsEmployee Assistance Program (EAP)Wellness program with Xponential accessGenerous paid time off and holidaysNational Health Service Corp loan repayment eligibility* *Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status. Your Career, Your ImpactWhether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day. Ready to make a difference? We’d love to hear from you! Equal Opportunity Statement Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Skills Required
- High school diploma or GED
- Experience with insurance billing and regulatory requirements, including insurance, Medicaid, and Medicare payors
- Experience in a healthcare setting, such as behavioral health or primary care
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
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The Company
What We Do
Compass Health Network is a nonprofit healthcare organization providing a full continuum of behavioral health, primary care, and dental health services throughout Missouri.
