As part of the Support & Scrum team at COSMOTE Global Solutions, you will be instrumental in ensuring the delivery of high-quality support services while facilitating agile methodologies.
Responsibilities:
- Production of learning material, training documents and training sessions related to the cloud-based platform for the end users.
- Leading the day to day and periodical scrum activities.
- Orchestrating the UATs, performing defect triage and follow-up ensuring communication among all layers.
- Orchestrating the production support process, trouble ticket triage and resolution follow-up and general user support.
Requirements
- Master's Degree in Computer Science, Information Technology, or a related field.
- Proven experience in a similar role, demonstrating strong knowledge of Agile methodologies.
- Experience in IT support or service management is a strong advantage.
- Certification in Scrum Master (CSM) or equivalent is preferred.
- Excellent facilitation, coaching, and mentoring skills.
- Strong problem-solving and analytical skills, with the ability to manage conflict and negotiate solutions.
- Good knowledge of project management tools such as JIRA, Trello, or similar.
- Excellent communication skills, both verbal and written, with the ability to work effectively in a team-oriented environment.
- Fluency in English(C1) and good knowledge in French(B2)
- Minimum 3 years of professional experience in IT of which:
>2 years creating learning/training material for enterprise applications
>2 organizing training sessions and maintaining an up-to-date knowledge base
>1 year leading scrum activities for development teams using Azure DevOps and the Azure DevOps scrum template
>1 year organizing UATs and ensuring defects raise are properly resolved.
>1 year doing production support of cloud-native applications addressing >1000 users
Top Skills
What We Do
COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services.
CGS provides a broad range of ICT Services focusing on: Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services.
OTE Group:
OTE Group is the largest technology provider in Greece. It is one of the top three listed companies with respect to capitalization, in the Athens Stock Exchange. Deutsche Telekom holds 46.9% of OTE’s share capital and the Greek State holds 5.6%. Find More about OTE Group
Our Vision:
We digitize societies so that everyone can live and enjoy at the fullest all possibilities offered now while also building on them for a better tomorrow.
Our Mission:
• We bring the best communication services to our customers
• We connect people
• We entertain
• We help businesses grow.
• We are leaders, pioneers, pillar of the economy and society
• With passion, faith and commitment
• We constantly strive to become better on all fronts
• We have a positive impact on society and the environment
