Support Recruiter
Location: Sandton Johannesburg, South Africa
Reporting to: Senior Recruitment Manager
Hours: Monday - Friday (Subject to change)
Overview
The Support Recruiter is a strategic talent partner responsible for delivering high-quality talent across complex and high-impact support functions and international markets, including the USA, UK and Europe.
The role combines executive-search-level rigour with hands-on recruitment and sourcing expertise, requiring strong market intelligence, proactive headhunting and the ability to engage confidently with senior stakeholders across global teams.
As an international-facing role, the position may require flexibility to accommodate different time zones from time to time, with reasonable notice, depending on the markets and roles being supported.
Key Responsibilities
- Lead end-to-end recruitment for specialised, senior and leadership-level support roles across local and international markets.
- Develop and execute targeted sourcing strategies for hard-to-fill and high-scarcity positions.
- Conduct market
- Process mapping, talent intelligence and competitor analysis to identify and engage high-calibre talent across international regions.
- Build and maintain proactive talent pipelines for critical and recurring support functions.
- Utilise advanced headhunting, direct sourcing and passive candidate engagement techniques to attract niche talent.
- Partner with HR, L&D and global hiring stakeholders to understand workforce requirements and contribute to strategic workforce planning.
- Provide market insights relating to talent availability, salary expectations, sourcing challenges and recruitment trends.
- Act as a trusted recruitment advisor to hiring managers and senior stakeholders throughout the recruitment lifecycle.
- Coach and mentor junior recruiters, sharing best practices across sourcing, candidate engagement, stakeholder management and recruitment delivery.
- Support the continuous improvement of recruitment processes, tools and sourcing strategies.
- Ensure recruitment activity maintains a high standard of data accuracy, confidentiality, compliance and DEI principles across all supported geographies.
- Represent the organisation professionally when engaging with candidates, senior stakeholders and external talent markets.
Requirements
- 3+ years of recruitment experience, preferably within a fast-paced, international, BPO, CX, technology or corporate environment.
- Demonstrated experience recruiting for specialised, senior and/or leadership positions, with exposure to international placements highly advantageous.
- Strong headhunting and passive candidate sourcing capability, with the ability to identify talent beyond traditional job-board applications.
- Proven experience with market mapping and talent intelligence across multiple talent markets.
- Strong understanding of global recruitment trends, sourcing methodologies and market-specific talent strategies.
- Demonstrated ability to manage multiple complex vacancies and recruitment priorities simultaneously.
- Strong stakeholder management skills, with the confidence to engage and influence senior and global hiring stakeholders.
- Strong commercial awareness and the ability to balance candidate experience, business requirements and recruitment timelines.
- Flexibility to accommodate international time zones when required, with reasonable notice.
What’s In It for You
- Benefits: Health Insurance, Funeral Cover, Group Life Cover and Provident Fund.
- Career Growth: Opportunities for career advancement into broader technical operations or leadership roles.
- Work Environment: A supportive and innovative culture with a focus on teamwork, learning, and continuous improvement.
Skills Required
- At least 3 years of recruitment experience
- Experience recruiting specialized, senior, or leadership positions
- Strong headhunting and passive candidate sourcing capability
- Experience with market mapping and talent intelligence across multiple talent markets
- Understanding of global recruitment trends, sourcing methodologies, and market-specific talent strategies
- Ability to manage multiple complex vacancies and recruitment priorities simultaneously
- Strong stakeholder management skills and confidence engaging senior and global hiring stakeholders
- Strong commercial awareness and ability to balance candidate experience, business requirements, and recruitment timelines
- Flexibility to accommodate international time zones when required
- Experience in international placements
- Recruitment experience in a fast-paced, international, BPO, customer experience, technology, or corporate environment
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
