Support (OSD)

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a Support (OSD):

Responsibilities:

• Provide hands-on hardware and desktop support directly to end-users.
• Deliver high-quality floor support, addressing technical issues in a face-to-face environment.
• Manage local incident handling and coordination, ensuring timely resolution of tickets.
• Perform hardware troubleshooting and break/fix tasks for workstations, peripherals, and mobile devices.
• Maintain a constant physical presence in the office to assist with immediate technical needs.
• Interface directly with users to provide guidance and resolve complex technical queries independently.

Requirements:

• Strong experience in on-site support or desktop support environments.
• Proven expertise in hardware troubleshooting (Laptops, Desktops, Printers, AV).
• Ability to work independently and manage local site requirements.
• Proficiency in Windows/macOS environments and standard office productivity suites.
• Local presence in Mexico City (CDMX) is mandatory.

Desired:

• Prior experience within the Financial Services industry.
• Familiarity with ITIL processes for incident management.

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• On-site, CDMX.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements:

• Strong experience in on-site support or desktop support environments.
• Proven expertise in hardware troubleshooting (Laptops, Desktops, Printers, AV).
• Ability to work independently and manage local site requirements.
• Proficiency in Windows/macOS environments and standard office productivity suites.
• Local presence in Mexico City (CDMX) is mandatory.
• Prior experience within the Financial Services industry.
• Familiarity with ITIL processes for incident management.