OneImaging

Support Operations Specialist

Posted 7 Hours Ago

Hiring Remotely in USA

Remote

Junior

Healthtech

Helping employers and employees save up to 80% on health plan and out-of-pocket medical imaging costs.

The Role

Serve as the Tier 1 IT helpdesk’s first point of contact, triaging and resolving employee technology issues through Linear, Slack, email, and chat. Troubleshoot accounts, passwords, hardware, printers, mobile devices, email, and business applications. Administer Google Workspace accounts and device access, support onboarding and offboarding, provision hardware, track inventory, document resolutions, maintain knowledge base content, and escalate complex issues with complete documentation.

Summary Generated by Built In

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

About the Role

OneImaging is formalizing its internal IT helpdesk to support a growing organization of approximately 300 employees. We are seeking an IT Support Operations Specialist to serve as the first point of contact for all end-user technology issues. This is a foundational Tier 1 role that owns triage, dispatch, and first-touch resolution across our support queue. You will be the face of IT for our workforce and a key contributor to building a reliable, well-documented support operation from the ground up. This role reports directly to the Manager of IT Operations.

Key Responsibilities

Serve as the first point of contact for employee technology requests submitted via Slack (Linear Asks), email, and chat, ensuring every ticket is acknowledged promptly and professionally.
Triage, prioritize, and dispatch incoming tickets in Linear, resolving Tier 1 issues directly and escalating complex issues with clear, complete documentation.
Troubleshoot common end-user issues: account access, password resets, hardware, printers, mobile device access, email flow, and core business applications.
Administer user accounts and access within Google Workspace, including onboarding/offboarding, group membership, and device enrollment support.
Support mobile device access and endpoint management, including Context-Aware Access and device enrollment troubleshooting.
Document resolutions, build and maintain knowledge base articles, and contribute to standardizing repeatable support processes.
Track ticket status through resolution and maintain accurate, timely records to support monthly reporting.
Assist with hardware provisioning, imaging, deployment, and inventory tracking.
Maintain a professional, patient, and service-oriented approach with employees of all technical skill levels.

Required Qualifications

1+ years of experience in an IT helpdesk, service desk, or technical support role.
Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts.
Experience with a ticketing system (Linear, Jira, ServiceNow, or similar).
Familiarity with Google Workspace or Microsoft 365 administration.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Excellent organization, prioritization, and time-management skills.
High school diploma or GED required; associate's degree in IT or related field preferred.

Preferred Qualifications

CompTIA A+, ITIL Foundations, or equivalent certification.
Experience supporting a healthcare or other regulated environment, including awareness of HIPAA and PHI handling.
Experience with Google Endpoint Management, Context-Aware Access, or mobile device management (MDM).
Familiarity with Slack administration and helpdesk automation tooling.
Experience building documentation and knowledge base content in a growing IT function.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Skills Required

At least 1 year of experience in an IT helpdesk, service desk, or technical support role
Foundational knowledge of computer systems, Windows and macOS operating systems, and basic networking concepts
Experience with a ticketing system such as Linear, Jira, ServiceNow, or similar
Familiarity with Google Workspace or Microsoft 365 administration
Strong written and verbal communication skills, including explaining technical concepts to non-technical users
Excellent organization, prioritization, and time-management skills
High school diploma or GED
Associate degree in IT or a related field
CompTIA A+, ITIL Foundations, or equivalent certification
Experience supporting a healthcare or regulated environment, including HIPAA and PHI awareness
Experience with Google Endpoint Management, Context-Aware Access, or mobile device management
Familiarity with Slack administration and helpdesk automation tooling
Experience building documentation and knowledge base content in a growing IT function

OneImaging Compensation & Benefits Highlights

Fair & Transparent Compensation — Pay practices are described as transparent with defined structured pay bands and clear commission tiers, helping employees understand earning potential. Public materials and job postings present salary ranges by role, reinforcing clarity around compensation.
Strong & Reliable Incentives — Incentive design includes performance bonuses and defined commission structures for eligible roles. These elements are positioned as consistent parts of total rewards rather than ad-hoc perks.
Equity Value & Accessibility — Equity participation is presented through an employee stock purchase plan and equity eligibility for certain roles. This broadens total compensation beyond base pay and aligns employees with company outcomes.