Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Support Operations Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.
**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.**
What You'll Do:
- Serve as the front line, supporting our driver-partners
- Thrive in a fast-paced environment tackling an array of customer issues
- Become an expert on our services and spread the love of Via everywhere
- Deliver above-and-beyond customer service to our riders
- Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
- Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Who You Are:
- Clear communicator, good listener, with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
- A well-rounded team player who takes ownership of (and pride in) your work
- Dynamic; willing to wear multiple hats and work on projects of all types
- You take initiative to solve problems and get the job done
- Empathetic and have the ability to put yourself in the customer's shoes
- Intellectually curious, and a willingness to embrace the uncertain
- Fluency in English is a must, and Spanish is a plus
Compensation:
- Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Hourly wage starting at $23.00/hr
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
Benefits:
- Fuel costs reimbursed for those commuting into our office in Summit County, Utah
- Employer-subsidized health, vision, and dental insurance
- Employer-subsidized life insurance
- Employer-subsidized short and long-term disability insurance
- A generous paid-time-off package
- Reimbursement for winter tires paid at the end of winter season
Ready to join the ride?
Via is an equal opportunity employer.
Skills Required
- Fluency in English
- Spanish language skills
- Excellent computer and technical skills including Microsoft Office and Google Suite
- Experience with CRM tools (e.g., Salesforce)
- Clear communication, strong reading comprehension and writing skills
- Ability to work in-person in Summit County, Utah (office-based)
- Ability to work the 3:00PM-1:00AM shift
- Customer service orientation and empathy
- Team player who takes ownership of work
- Willingness to wear multiple hats, take initiative, and work on varied projects
- Ability to notice trends, identify pain points, and communicate feedback to product, design, and marketing teams
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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