Support Operations Intern

About Onyx CenterSource

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

We are committed to an inclusive and equitable hiring process. Candidates are evaluated based on skills, experience, and potential, without regard to protected characteristics, and in alignment with our hiring procedures and business needs.

Overview

 As a Support Operations Intern, you will play a crucial role in maintaining the accuracy and completeness of our master data. Your main responsibility will be to verify account names, addresses, email addresses, and tax details, ensuring our data is clean and reliable. This position offers a unique opportunity to develop valuable skills in a real-world setting, making it an excellent addition to your resume.

Location

     Spain

Education

Minimum required:  Currently enrolled in a Bachelor’s degree program or Vocational training

Span of Control:

Reports to: Manager of Support Operations

Oversight:  This position has no direct reports

Roles/ Responsibilities

- Verify and update account names, addresses, email addresses, and tax details.

- Conduct regular reviews of master data to identify and correct inaccuracies.

- Clean and maintain master data to ensure consistency and reliability.

- Collaborate with other departments to resolve data discrepancies.

- Document and report any data quality issues to relevant stakeholders.

- Assist in developing and implementing data quality improvement initiatives.

- Provide support and assistance with data entry and data management tasks.

Qualifications

Minimum required: 

·  Basic understanding of data management principles.

·  Proficient in Microsoft Office Suite (Excel, Word, Outlook).

·  Proficient in both English and Spanish written and spoken

·  Strong attention to detail and accuracy.

·  Good organizational and time management skills.

·  Ability to work independently and as part of a team.

Teamwork/Leadership/interpersonal Skills:

·        Team player

·        Results-Oriented

·        Enthusiastic and self-motivated

·        Strong Relationship Building

·        Problem Solving/Analysis

·        Customer/Client Focus

·        Decision Making

·        Project Management

·        Communication Proficiency

·        Teamwork Orientation

·        Pro-active attitude

Organizational Interlocks

•    This position will work closely with internal stakeholders

Physical Demands/  Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 10%.

This position is hybrid in office and remote.

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