At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.
But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?
At Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.
We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.
YOU WILL VIBE WITH USWe are looking for a Support Officer to join our Customer Care team. In this role, you will support your colleagues in managing customer and user requests, ensuring they are handled within the agreed deadlines (SLAs).
Your responsibilities will include:
- Maintaining contact with clients, mainly in writing and occasionally by phone.
- Handling daily complaints and questions from customers, and providing them with information about our products.
- Proactively and thoroughly analyzing and processing all requests, drawing on your mastery of our internal procedures as well as your knowledge of our products and management tools.
- Strengthening the relationship of trust with customers and fostering their loyalty to our company by taking initiative and proposing expert, tailored solutions.
- Informing management and the IT department of any issues or malfunctions that arise.
- You have at least one first professional experience in customer care, aftersales or similar.
- You are fluent in French, Dutch and English.
- You have a solid understanding of Microsoft Office and feel comfortable with IT tools in general.
- You work very precisely, independently and can adapt easily. You would describe yourself as someone who is curious, isn’t afraid to take initiative and has an eye for good service.
1st of December 2026
OTHER INFORMATION
- Temporary full-time contract (38 hours/week).
- Location: Brussels (Auderghem)
- A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.
- You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).
- You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).
- Your public transport commuting expenses are fully (100%) covered by Edenred.
Enrich connections. For good
Throught its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.
At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with.
Skills Required
- At least one prior professional experience in customer care, aftersales, or a similar role
- Fluency in French, Dutch, and English
- Solid understanding of Microsoft Office
- Comfort using IT tools generally
- Ability to work precisely and independently
- Ability to adapt easily
- Curiosity and willingness to take initiative
- Strong customer service orientation
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
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