Support Officer Private Rented Assistance Scheme

Contract Type: Permanent 

Working Hours: 37 hours per week 

Worker Type: On-Site Worker 

Salary: Starting Salary is £26,824 (Level one) rising to £27,694  (Level Three ) per annum (pro rata for part-time) (Pay award pending)

Location: Loxley House, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. 

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

As a Support Officer for the Private Rented Sector, you will provide administrative and practical support to the Nottingham Private Rented Assistance Scheme (NPRAS) within Nottingham City Council's Housing Solutions service. The role involves assisting citizens who are threatened with homelessness from the private rented sector, helping them access and sustain suitable accommodation. You will also ensure that Housing Benefit and Discretionary Housing Payment claims are submitted and processed for households living in, or moving into, private rented accommodation.

About You

The ideal candidate will have:

• Knowledge of housing legislation in the public and private sector
• Ability to be creative, to be able to identify problems and work to create solutions.  
• Ability to advocate and negotiate on behalf of citizens and offer independent advice
• Ability to monitor and track performance data  
• Commitment to providing a high-quality customer-focused service 

When applying, candidates should provide a written statement along with their CV outlining their key skills and experiences in the priorities outlined above.

-          A DBS check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it.  We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries, please contact Rejdi Kercyku , Insight & Resource Officer by email [email protected] 

Closing Date: 31July 2026 

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: w/c 10  August 2026 

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
   
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.    

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.