Responsibilities
- Provide first-line support to customers in the APAC region
- Troubleshoot and resolve issues by working with the DevOps and Engineering teams
- Help users with basic maintenance and issue resolution
- Spot service issues and quality gaps across different blockchains
- Clarify quality expectations from the Dev and Product teams
- Use data to suggest improvements and support overall service quality
Requirements
- Minimum of 2 years of experience as Support Engineer
- Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
- Fluent in both English and Mandarin
- Linux experience
- AWS experience
- Knowledge and experience with blockchain and crypto technology
- Good understanding of crypto industry in APAC region is a plus
- Excellent presentation skills, ability to simplify technical data into crystal clear ideas
- Creative and entrepreneurial person with excellent teamwork skills and startup attitude
Top Skills
What We Do
ABOUT BLOXROUTE
bloXroute is the "Flash Boys" for DeFi. It created the first and only high-performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The bloXroute BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open-source gateways and users can access it through the bloXroute public-API.
The BDN network propagates blockchain transactions and blocks closer to the speed of light. It provides traders with the speed and reliability required for crypto transactions. bloXroute is the leader in mempool services, block streaming and anything Defi performance.
The BDN also allows blockchains to scale by speeding the time it takes to communicate the current state. The BDN's fast communication reduces the blocks’ size and frequency limits. This is true for all consensus mechanisms, including Proof of Stake, Proof of Work, and DAGs.
We are hiring engineers and business people for various positions. Check out our careers page: https://bloxroute.com/careers/
We offer competitive compensation and equity, a full remote environment and a bunch of smart team members to work with
