For our client at the European Commission, we are currently hiring a Support Manager.
Position is located in Brussels, Belgium.
Relocation required.
DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:
- Organisation, implementation and maintenance of (IS) support.
- Follow-up of service quality.
- Management and follow-up of user requests.
- Guidance regarding the use of information systems.
- Management of incidents related to information systems; organisation of the reporting.
- Identifying the services needed to ensure stakeholder satisfaction.
- Assistance in meetings with simultaneous interpretating delivery platforms (SIDP).
- Participation in tests and trainings in the use of meeting rooms and virtual platforms.
SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:
- Knowledge of IT equipment in meeting rooms, and of multimedia technologies.
- Knowledge of audio-visual equipment.
- Knowledge of ServiceNow (ticketing tool), Horizon, MIRA and Coral.
- Experience in end user assistance or support of information systems.
Top Skills
What We Do
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
