The Role
Leads nursery operations across Birmingham and Wolverhampton, overseeing staffing, rotas, budgets, compliance, safeguarding, curriculum delivery, recruitment, team development, family partnerships, quality improvement, and reporting. The role supports multiple nursery teams, ensures safe and engaging learning environments, and drives operational excellence while meeting Ofsted requirements.
Summary Generated by Built In
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK.
At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!
As a Support Manager, you’ll play a pivotal role in driving operational excellence and supporting the teams that make N Family Club such a special place. You will lead, coordinate, and empower colleagues across multiple functions, ensuring our nurseries operate smoothly and deliver exceptional experiences for children, families, and team alike. This is your chance to contribute strategically and operationally while growing your leadership career with access to industry-leading training, coaching, and development.
What you’ll be doing…
- Leading and managing all aspects of nursery operations, including team deployment/ rotas, budgets, and compliance
- Driving the delivery of our play-based N Curriculum, ensuring every child thrives
- Developing and inspiring your team through coaching, training, and performance management
- Building strong partnerships with families and the local community
- Ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met
- Overseeing smooth daily routines and an engaging, safe learning environment
- Managing recruitment, inductions, and team retention
- Monitoring quality and implementing continuous improvement plans
- Reporting to senior leadership and contributing to wider organisational goals
Our Support Managers should have...
- Level 3 or above Early Years qualification (full & relevant)
- Paediatric First Aid certification (12 hours) and a commitment to maintain it
- Up-to-date safeguarding knowledge (or willingness to refresh)
- Proven experience in a management or supervisory role, ideally within a fast-paced, multi-site environment
- Strong organisational and project management skills
- Excellent communication and interpersonal skills, with the ability to influence at all levels
- A proactive, solution-focused approach and the ability to work collaboratively
- A passion for supporting people and driving positive outcomes
- Alignment with N Family Club’s values of curiosity, positivity, and integrity
This role is field based role, covering our nurseries in Birmingham and Wolverhampton
The N Advantage
- Competitive salary – £41,101 - £50,232 based on experience and dedication
- Performance bonus of up to 25% of base salary, plus £1,000 for Ofsted ‘Outstanding’
- Up to 35 days holiday - including a personal ‘Me’ day and Christmas closure
- £100 annual learning fund, plus access to N Academy (level 3, Early Years degrees, Forest School & more)
- £100 clothing allowance for style freedom!
- Enhanced family leave for parents, carers, and more
- 40% childcare discount, plus 6 emergency days annually
And that’s not all!
- 5-year loyalty bonus - around-the-world trip + 2 bonus weeks off
- 10-year loyalty bonus - ‘Out of this world’ experience + 2 extra weeks off
- Referral bonus – earn up to £1,000 per successful hire
- Amazing discounts – save on groceries, shopping, fitness and more
- Travel support – season ticket loans and cycle-to-work scheme
- Socials & wellbeing – annual parties, team events, gym discounts, and online fitness
Making an impact…
At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education.
We invest heavily in your growth – from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we’re building a workplace where educators thrive, and children soar.
Join N Family Club today and help us reshape early education for the better.
What's next?
If you think you got what it takes, click apply and fill in our super quick (1 min) application form!
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
About
Our Commitment To SafeguardingAt N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.Click here for more information on our commitments. In line with Safer Recruitment and Keeping Everyone Safe, N Family Club will carry out online searches for all shortlisted candidates including a Google and Social Media search. Any information found from the online searches, may be discussed at the interview stage.Because N Family Club involves regulated activity, the successful applicant may be required to undergo an Enhanced Child Workforce DBS check (including barred list checks). Employment is conditional upon satisfactory clearance and rigorous safer recruitment checks.
Skills Required
- Level 3 or above full and relevant Early Years qualification
- Paediatric First Aid certification of at least 12 hours and commitment to maintain it
- Up-to-date safeguarding knowledge or willingness to refresh it
- Proven experience in a management or supervisory role
- Experience in a fast-paced, multi-site environment
- Strong organisational and project management skills
- Excellent communication and interpersonal skills with the ability to influence at all levels
- Proactive, solution-focused, and collaborative approach
- Passion for supporting people and driving positive outcomes
- Alignment with values of curiosity, positivity, and integrity
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The Company
What We Do
N Family Club operates a group of nurseries and preschools in the UK, providing early-years education and childcare for children in their early years. Its approach combines a bespoke, progressive curriculum with experienced educators and nurturing learning environments, while partnering with families to support children’s development. The company’s mission is to prepare children for an ever-changing world and deliver a high-quality, family-focused nursery experience.
