SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.
About Product:The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
Purpose of the role:You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Key responsibilities:Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)
Higher or incomplete higher education / technical education is an advantage
B2+ level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable
Technical support experience (the second line)
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Skills Required
- Higher, incomplete higher, or technical education
- B2+ level of English
- B2+ level of Russian
- Experience supporting helpdesk systems
- Second-line technical support experience
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
