Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
As a Technical Support Engineer – Level 3 Expert for Thales, you will be involved in tier III application support for incidents, problems, change management and managed solutions.
Responsibilities
- Manage case load (full escalations and requests for assistance)
- Diagnose and solve technical issues at 3rd level and where needed, escalate to internal development teams as required.
- Detect, investigate, recreate, and raise defects. Track defects through internal systems and turn around fixes for Production issues, set up environment to reproduce issues and test potential workarounds, develop ad-hoc solutions (e. g. scripts, coding) to address issues as workarounds.
- Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use, leverage opportunities for continuing education.
- Work closely with other Systems Analysts, Developers, Testers, and Project Managers to improve customer satisfaction.
Qualifications & Experience
- Bachelor´s degree in systems engineering, electronics engineering, Software Engineering, IT, or related fields.
- At least 2 years of experience in S&M jobs.
- Intermediate knowledge of operating systems and networking.
- Web service configuration and a notion of databases.
- Fluent in Spanish and English (B2).
Position Requirements
- Availability to perform on-call (after hours) shifts.
- Availability to travel internationally within LATAM.
- Colombian citizenship or work permit.
- Hybrid role, office based in Bogotá.
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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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What We Do
Welcome into our world, where we believe in making every day beautiful! At Vera Bradley, we believe beauty has a unique power to inspire and improve the quality of women's lives. Too often, beauty gets mistaken for something lofty or perfect. Something that lives in grand gestures or for a special, elite few.
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Meaningful beauty has been woven into the fabric of our company since day one. Let's flash back to day one, when the idea for this company was born in one of the most un-beautiful places in the world: the airport. We brought beauty to women travelers with inspired and feminine luggage, and the brand grew rapidly and organically from there — from friends and family as its first brand ambassadors into an American brand that is loved and toted by millions of women today.
At its very core, Vera Bradley is an innovation brand for women. We've always been inspired by the needs of real women, and our proudest moments have been when we can bring communities of women together through their shared love of beauty.
Our vision of hope ... Vera Bradley Co-founders Barbara Bradley Baekgaard and Patricia R. Miller began raising funds for breast cancer research in 1993 after the loss of their dear friend, Mary Sloan. Since then, their genuine commitment to this cause has evolved into the Vera Bradley Foundation for Breast Cancer. Together with our donors, event participants and volunteers, we hope for a future free from breast cancer. $25.7 million in contributions have been raised so far to support critical advancements in breast cancer research. Learn more @ www.verabradley.org.
