About the Role:
As a Support Intern at AIO, you'll be the friendly first point of contact for our users. You'll help people resolve issues across calls, chats, and other channels while learning how a modern support operation runs day to day. Alongside frontline support, you'll take on administrative work that keeps the Support Ops team organized and running smoothly.
This is a hands-on role for someone who enjoys helping people, communicates clearly, and wants to build a foundation in customer support and operations.
(This is a paid opportunity).
What will be your responsibilities?
- Respond to user inquiries across calls, live chat, and other support channels in a timely, helpful, and professional manner.
- Troubleshoot common product questions and guide users toward solutions.
- Accurately log, tag, and track support interactions in our help-desk tools.
- Escalate complex or unresolved issues to the right team members and follow up to closure.
- Maintain and help improve support documentation, FAQs, and canned responses.
- Complete administrative tasks assigned by the Manager, Platform Support (scheduling, data entry, reporting, ticket audits, and similar operational work).
- Flag recurring issues and share user feedback to help improve the product and support experience
What are we looking for and what does it require to be the right fit for this role?
- Strong written and verbal communication skills.
- A patient, empathetic, customer-first attitude.
- Good organization and attention to detail; comfortable juggling multiple tasks.
- Reliable, responsive, and able to work independently once trained.
- Comfortable learning new software tools quickly.
Nice to Have
- Prior experience in a customer-facing or support role.
- Familiarity with help-desk or ticketing tools (e.g. Zendesk, Intercom, Freshdesk).
- Additional language skills.
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing, and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.
Skills Required
- Strong written and verbal communication skills
- Patient, empathetic, customer-first attitude
- Good organization and attention to detail; comfortable juggling multiple tasks
- Reliable, responsive, and able to work independently once trained
- Comfortable learning new software tools quickly
- Prior experience in a customer-facing or support role
- Familiarity with help-desk or ticketing tools (e.g. Zendesk, Intercom, Freshdesk)
- Additional language skills
What We Do
AIO is founded on the belief that every restaurant deserves technology that unifies all they need to run and grow their business in one intelligent platform. No more juggling multiple apps. No more hidden fees. No more guesswork. As longtime restaurant operators and tech innovators, the AIO team witnessed countless owners trapped by scattered systems and outdated processes often at the expense of guest experience and growth potential. So, we built the world’s first all-in-one AI platform for restaurants, a solution that seamlessly integrates all your order and pay devices with marketing, staff and inventory management while automating back-office operations and accounting. Our approach centers on three core pillars. One Tech Platform Replace a tangle of apps with a single, data-driven system designed to minimize complexity and maximize revenue. AIO Intelligence Automate daily tasks with AI-driven workflows to cut labor costs, and make the most informed decisions for your business with real-time analytics. AIO Buddy Get 1:1 support from onboarding to day-to-day operations and growth. We stand by you at every step ensuring you focus on what truly matters, delighting your customers. At AIO, our mission is more than just automation or convenience, it’s about empowering restaurateurs to run profitable, future-ready businesses that thrive amid industry challenges. We believe technology should serve you, not the other way around.
