Support Intern (Remote) | Estágio de Suporte (Remoto)

Company Overview
Dadosfera is transforming the data landscape with a platform that delivers advanced Data, AI, and Analytics capabilities—previously available only to tech giants like Meta, Amazon, Alphabet, and Microsoft—into the hands of small and medium-sized businesses. By democratizing access to these technologies, we empower our clients to accelerate business opportunities through AI-powered Data Apps.

Our platform minimizes the time spent on cloud management and streamlines the entire data lifecycle—from collection and exploration to processing and interaction—allowing clients to focus on their business goals. Built on a high-growth SaaS model, Dadosfera offers tailored solutions that meet real business needs.

What sets Dadosfera apart is our innovative focus on speed, scalability, and flexibility, combining big data storage with advanced analytics to drive strategic decision-making. Leveraging years of experience with data platform implementations on foreign public clouds, we now deliver a cost-effective, locally adapted solution tailored for both Brazilian and global markets. By blending deep expertise with localized infrastructure, Dadosfera provides a powerful, efficient tool that optimizes corporate data management and drives data-driven transformation.

About the Job

At Dadosfera, our projects are tailored to meet each client’s specific needs, generating real IMPACT wherever we operate.

As a Support Intern, you will play an essential role in ensuring customer success by providing continuous support and helping clients get the most out of the platform’s features. You will work closely with the Customer Success leadership team and also support the daily operation of Dadosfera’s on-site IT infrastructure, gaining hands-on experience in a real technology-driven environment.

• Open and manage support tickets, documenting the actions taken to resolve incidents;
• Assist clients via chat, phone, email, or other support tools, identifying needs and following best practices for problem resolution;
• Provide basic on-site IT support at Dadosfera headquarters, assisting with workstation setup, peripherals, and connectivity issues;
• Support IT inventory control, including tracking hardware, accessories, and software licenses;
• Assist in the acquisition and organization of IT materials and equipment, such as laptops, monitors, and peripherals;
• Help with basic maintenance and troubleshooting of IT equipment, escalating more complex issues to senior team members or external vendors when necessary.

• Currently pursuing a degree in Computer Science, Statistics, Mathematics, Engineering, or related fields;
• Basic programming knowledge;
• Basic English proficiency;
• Strong communication skills and the ability to build relationships;
• A proactive, hands-on profile, with a willingness to learn and the ability to work in a dynamic and fast-paced environment.

Preferred Qualifications

• Interest in or early experience with technology startups or Data & Analytics environments;
• Intermediate or advanced English proficiency.
  

At Dadosfera, we celebrate diversity in all its forms and are committed to fostering an inclusive environment every day. We have zero tolerance for any form of discrimination.

If you share these values, don’t wait — apply today!