Support & Implementation Engineer

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

• Implement and install solutions on the customer's test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
• Perform any other job-related duties incidental to the work.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field.
• Fresh graduates / Up to 3 years experience in a familiar field.
• Willing to travel abroad and work extra hours whenever needed.
• Knowledge in database engines (Oracle and MS-SQL).
• knowledge in operating systems (Linux and MS Windows).
• Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere).
• Knowledge in Directory Services (AD & LDAP).
• Excellent verbal, written, and interpersonal skills.
• Excellent team player.
• Excellent customer service skills.
• Attention to detail skills.
• Effective communication skills.

Experience in one or more of the below is a plus:

• Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Knowledge in PKI Infrastructure and Certificate Authorities.
• Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
• Knowledge in server and client operating systems (Linux Distros, Windows).
• Knowledge in web application servers (Jetty, Wildfly, JBoss).
• Knowledge in Object Storage management.
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
• Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes).
• DevOps Techniques and Skills including CI/CD.