Support Experience Specialist (Irish)

Posted Yesterday
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Hiring Remotely in Sofia-City, BGR
Remote
Entry level
HR Tech • Professional Services • Software • Consulting
The Role
Provide multilingual customer support by phone, chat, and email; resolve issues with empathy and a solution-focused approach; follow brand quality standards; document customer interactions; use multiple systems; and collaborate with teammates to improve service. The role requires fluent Irish, good English, shift availability, computer proficiency, a clean criminal record, and valid work authorization or a European passport. Relocation assistance to Sofia, Bulgaria is provided.
Summary Generated by Built In

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries! 🌍

We are offering a great work experience in Sofia, Bulgaria for a role as a Support Experience Specialist (Irish).

Why a Support Experience Specialist (Irish) role is great for your professional and personal development:

• Live in Sofia, Bulgaria and embrace multicultural experiences

• Represent a global brand

• Fast-track career development opportunity

How your day-to-day in this role would look like:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude

• Solving problems and creating positive experiences for every customer you speak with

• Following the brand's guidelines and quality standards on every interaction

• Logging and updating customer interactions in the relevant systems

• Working closely with your team to keep improving the service you provide


Requirements

What do you need to be successful at this job?

• Language Maestro: Fluent in Irish, good English

• Strong communication and active listening skills

• A problem-solving, can-do mindset

• Comfortable using computer systems and multitasking between tools

• Patience, empathy and a positive attitude

• Availability to work in shifts

• Solid C1, C2 or native level in the working language

• Minimum B2 English

• Clean criminal record

• Valid work permit or European passport


Benefits
  • Welcome Bonus + Performance Bonus
  • Relocation Package:
  1. Meeting at the airport
  2. Airplane tickets
  3. Up to 21 days in a hotel/apartment
  4. 300 BGN gross accommodation allowance per month in addition to the salary

Make it your Next Job Without Boundaries!


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Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World


Personal Touchpoint:

As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.


Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.


Making it Happen:

Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.


Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.


Your Next Job, Without Boundaries!

Skills Required

  • Fluent Irish
  • Good English, minimum B2 level
  • Strong communication and active listening skills
  • Problem-solving mindset
  • Comfort using computer systems and multitasking between tools
  • Patience, empathy, and a positive attitude
  • Availability to work shifts
  • C1, C2, or native proficiency in the working language
  • Clean criminal record
  • Valid work permit or European passport
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The Company
30 Employees

What We Do

Atlean World is an international HR SaaS consultancy and recruitment agency that focuses on multilingual markets. They aim to promote multicultural environments as the new reality by streamlining the recruitment journey through advanced technology and AI tools, while maintaining a human-centric approach to support both candidates and clients in their global career and talent acquisition needs.

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